Quality and outcomes
Priory has an established track record of clinical quality, demonstrated by robust outcome data made available to Commissioners. We have teaching hospital status at a number of hospitals and are recognised as a teaching environment by the General Medical Council.
Our facilities have reported a high level of compliance with CQC and other regulatory standards such as those of Ofsted, and we have also achieved ISO 9001:2000 accreditation.
Priory has strict clinical governance protocols to ensure a consistently high quality of clinical care. Our Chief Medical Officer has primary responsibility for quality and safety across the entire business.
Click here to read our Quality Accounts report 2010-11
ISO accreditation
The Priory Group has recently been awarded an ISO certification, which is an internationally recognised accredited quality assurance programme and a respected mark of quality across the world. Our accreditation is ISO 9001:2008, a certification of the quality management system of the Priory Group's corporate office. It demonstrates that we have robust quality assurance tools that set out a clear quality and safety framework of standards which need to be in place to ensure the capacity to provide high quality and safe services and also underlines Priory's commitment to providing a quality and safe service to our service users, staff and visitors.
Care Quality Commission
The Care Quality Commission is the independent regulator of health and adult social care in England. It regulates the NHS, Local Authorities, independent companies and voluntary organisations, providing an objective rating for organisations and guidance for the improvement of services. It also protects the rights of people detained under the Mental Health Act and accordingly regulates the facilities of our Healthcare and Elderly Care divisions.
The CQC must inspect independent hospitals at least once every five years and care homes at least once every three years. Inspections rely on a risk adjusted self-assessment
To view our latest Care Quality Commission reports, please click here and search for the relevant hospital.
CQuIN
The CQuIN payment framework makes a proportion of providers’ income conditional on quality and innovation. It was launched in 2009 and increases the emphasis on quality of care in the contracts entered into by healthcare providers. These are usually stipulated within provider contracts and reviewed at set intervals. Since the establishment of the CQuIN programme, we have achieved 98.5% of the total conditional income award, which we believe is evidence of the high quality of our services.
DCSF
All Priory Education Services schools are DCSF registered and inspected by Ofsted. Our further education colleges are members of the National Association of Specialist Colleges (NATSPEC) and we work closely with parents and referring agencies from all sectors in order to be responsive to their needs. We also liaise with mainstream schools to develop shared-education packages where appropriate.
Ofsted reports
Ofsted are an official body that inspect and regulate schools and care homes to achieve excellence in the care and education of children and young people.
In 2008/2009, five of Priory Education Services schools and colleges have received Outstanding Ofsted status. For further details of these individual schools, please click on the links below.
North Hill House, Frome, Somerset
Rossendale School, Ramsbottom, Lancashire
Eastwood Grange, Ashover, Derby
Farleigh Further Education College Swindon, Wiltshire
To view our latest OFSTED reports visit the OFSTED website, click on 'Inspection reports', then on 'Special Schools' and search using the specific school postcode.
Measurable outcomes
Priory's clinical services meet exacting, externally validated standards. Priory receives outstanding HoNOS Scores and CORE outcomes for addictions, depression, acute adolescent services and anorexia. Priory works with external agencies, such as the Royal College of Psychiatrists and various universities to validate our outcomes.
Read more about Quality and Outcomes.
Research
Priory Group is recognised as a training environment by the GMC and has a number of junior doctors in training. The Priory Group acknowledges its responsibility to contribute to the education of the next generation of clinicians by hosting specialist placements for doctors, nurses and other professionals in its 52 hospitals and schools. We have corporate membership of several professional organisations such as the Federation of Drug and Alcohol Professionals (FDAP) and the NHS Confederation.
Priory currently co-sponsors a ground-breaking postgraduate research fellowship with the Medical Research Council that will contribute to the scientific understanding of some of the most serious mental health conditions of our time.
Patient satisfaction
According to a recent independent Patient Satisfaction Survey, over 96 per cent of Priory patients stated that their care was 'good', 'very good' or 'excellent', supporting Priory's reputation for excellent clinical services delivered in therapeutic environments.