Patient satisfaction

Priory has been systematically collecting service user views of their experience for 6 years using an independent polling organisation, HWA. These are analysed every 3 months for acute services and yearly for longer stay services. Because of the different characteristics of the patient groups we have designed specific questionnaires and delivery methods for adult inpatients, therapy and day services and secure and complex care services. The results are shown below. Under each heading there were several questions but only the average for the domain is reported here.

Adolescent service user feedback is incorporated in the QNiC (A Quality Network for Inpatient Child and Adolescent Mental Health Services) ROM suite of outcomes and is therefore analysed separately. The first analysis is not yet available.