Outcomes

Tailored programmes and evidence-based care

From Education and Children's services, to hospitals, Adult Care provision and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary programmes for those with complex educational needs or those requiring acute, long-term or respite mental healthcare.

The breadth and depth of our range of services means that we are able to provide flexible, evidence-based care, which is personalised to meet the unique needs of the individual. This approach ensures that every person has the opportunity to achieve the best possible outcomes and quality of life, within the familiarity and stability of an integrated Priory service.

Delivering positive outcomes at an individual level

We constantly strive to deliver innovative care programmes and pathways, which demonstrate tangible results for those in our care. We use a range of outcome metrics to measure progress against treatment goals. This motivates and challenges the individual, and ensures that every stage of their treatment is most effective and appropriate to their needs.

The Priory Group also believes that the best outcomes are achieved by using the highest quality facilities, and through the dedication of the most skilled and experienced staff. We are committed to investing back into our services to achieve this objective, and use the feedback of those who use and commission our services to continually develop and improve.

This year the Quality Account for our healthcare services set out the evidence of Priory’s commitment to providing high quality services and our ambitions to continue to deliver such care in the future, through ongoing improvement. Some of our quality achievements in 2016-17 include:

  • 98% of service users in acute mental health services felt they were treated with dignity and respect
  • 96% of patients in acute mental health service felt safe during their stay
  • 99% of patients in our addiction services were made to feel welcome by staff
  • 94% of patients in our Child and Adolescent services felt satisfied with the service offered to them
  • Across all our healthcare sites, not a single service was placed under any form of embargo throughout the whole year

Over the last 12 months, we have made excellent progress in meeting our objective to provide safe, high quality and effective services. This Quality Account also outlines our priorities for further improvements in the year ahead following our merger with Partnerships in Care. It is clear that the merger of Priory Healthcare and Partnerships in Care has strengthened our service lines and pathways.

We have embedded a rigorous QPI monitoring process through which we hold our services to account and measure the quality of their performance against. Each indicator was then monitored on a monthly or quarterly basis (as applicable). We achieved targets in areas such as Patient Experience in Rehabilitation and Recovery, Clinical Effectiveness in our Personality Disorder service and Patient Safety in our Acute and Addictions service.

Please click here to read the full Priory Healthcare Quality Account 2016-17