Compassionate Care: Reducing restrictive intervention in mental health services

NHS England, in conjunction with the Clinical Leaders Network, recently held an event for clinical and non clinical senior leaders from the NHS and Social Care services The 6Cs are for everyone’ event, which was held on Friday July 4th in Central Hall Westminster, London, provided  an opportunity to share learning about embedding the values and behaviours of the 6Cs to improve patient and staff experience.

The “6Cs” were launched in December 2012 as part of ‘Compassion in Practice’, a vision and strategy for Nurses, Midwives and Care Staff, detailing the values and behaviours essential to the delivery of high quality compassionate care.

What are the 6Cs?

1. Care
2. Compassion
3. Competence
4. Communication
5. Courage
6. Commitment

Liz James, Quality and Improvement Lead in Healthcare for the South West and Wales, presented at the event:

 “I was delighted to have been invited to speak at this event. My presentation covered ‘Positive & Proactive Care within Mental Health Services – How the 6C’s fit’. I am passionate about improving service user’s experience of mental health services and compassionate care is central to this. If, as healthcare professionals we can work in a compassionate, proactive and positive way with our service users the need for the use of restrictive practices such as restraint and seclusion will reduce.”

Why restrictive intervention may become a thing of the past

Liz James explains “Apart from exceptional situations, the use of restrictive measures such as restraint, seclusion, or the use of coerced medication is not in line with the idea of a recovery focussed service. Restrictive intervention can be an extremely confusing and frightening experience and may leave the service user in a worse mental state than before the incident.”

“In my opinion, utilising restrictive practices as a first line response should become a thing of the past. The psychological effects of restrictive interventions should never be underestimated. Where physical restraint has been used on someone who has a history of being abused, the trauma caused can be catastrophic for that person with feelings of humiliation and loss of dignity.”  

6 steps to help prevent restrictive intervention in Secure, PD and CAMHS Services

  1. Implement a recovery based strategy to prevent restrictive intervention.
  2. Utilise Behaviour Support Plans
  3. Focus on Positive Behaviour Support
  4. Conduct a post-incident support and review following an incident
  5. Utilise whole service approaches to reducing and managing conflict
  6. Use practical approaches to reduce and manage conflict

6 factors that can affect a service user’s experience of care

  1. Staff team or internal structure: Rules, routines, efficiency, cleanliness, custom and practice
  2. Physical environment: Security, quality of environment, access to fresh air, quiet areas
  3. Outside hospital or care environment: Family tensions, accommodation issues
  4. The ward or home community or person to person interaction: Copying behaviour of others, not seeing eye-to-eye with other service users
  5. Personal characteristics: A person’s behaviour may be driven by their symptoms such as someone experiencing paranoid ideas
  6. Regulatory framework or external structure: Mental Health Act, Mental Capacity Act

For further details on Priory Group’s Secure Services  please call 0845 277 4679. For professionals looking to make a referral, please click here