Priory Healthcare publishes 2013-14 Quality Account

The Priory Group is pleased to announce the publication of the Healthcare Quality Account. This publication demonstrates our ongoing commitment to being transparent and honest about the quality of care that we provide to our service users. The account provides a summary of the achievements of our Healthcare business during 2013-14 and outlines our priorities for further improvements in the year ahead. We are focused on delivering safe, compassionate, effectively regulated care, that strives for good clinical outcomes. The focus remains on providing excellence in mental healthcare across the communities we serve.

Delivery of high quality care remains the priority against a backdrop of high acuity and significant challenge. Our ultimate objective is to be world class and a beacon of good practice for other health and social care providers.  

The key highlights of the account include:

  • 99% of service users in acute mental health services felt they were treated with dignity and respect
  • 100% Commissioning for Quality and Innovation (CQUIN) targets achieved for the year
  • 93% of all outcomes were judged to be met by the Care Quality Commission at their last inspection
  • 97% of service users surveyed in acute mental health services would recommend Priory
  • Across all 58 registered healthcare sites nationally not a single service was placed under any form of embargo throughout the whole year 

These results would not be possible without the hard work and dedication of our staff. We continue to invest in our staff through education and training. In 2013 The Priory Group launched its Nursing Strategy which focuses on delivering compassionate care in a consistent manner. A new competency framework has been developed to further drive up professional standards. In addition, we are offering apprenticeships which include the Diploma in Health and Social Care to Healthcare Assistants in some key hospitals.

We proactively seek out the areas for improvement and continue to have a dedicated arms-length internal inspection team that proactively highlights areas for improvement. This assists us in ensuring that our services continue to be well-led, safe, effective, caring, responsive and provide good clinical outcomes. We look ahead to 2014-15 with enthusiasm and focus and continue to put quality at the heart of everything we do.

To download a copy of the Quality Account please click on the links below:

Priory Healthcare 2013-14 Quality Account - High res

Priory Healthcare 2013-14 Quality Account - Medium res

Should you require further information on the full range of Priory services then please call: 0845 277 4679.