About this location
Based in Walsall, West Midlands, Priory Lichfield Road is a community-facing rehabilitation and recovery (R&R) service, set within a modern, purpose-built centre. It is specifically designed to support both males and females who have severe, complex and enduring mental health needs, which might include treatment-resistant conditions.
Services at a glance
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Services
Our comprehensive rehabilitation services provide support for people with complex mental health needs. We align our services with the recommendations of the Joint Commissioning Panel for Mental Health (JCPMH), ensuring our patients are given the highest quality care to enable an appropriate transition back home or into community services, wherever possible.
Ward break down
- Two 4-bedded intensive support apartments for people who require a structured environment, with intensive support to progress through their recovery pathway
- 20 self-contained bungalows where people can live independently, whilst having the safety of a therapeutic structure if needed
Conditions treated
We are able to support people with:
- Personality disorders
- Anxiety
- Bipolar disorder
- Schizophrenia
- Schizoaffective disorder
- Depression
We can also support people with the following challenges alongside their primary diagnosis:
- A mild learning disability
- Autism
- Substance misuse
The people who stay with us may also have:
- A history of being difficult to engage/motivate
- A history of disengagement and non-adherence with traditional services
- Behaviours that challenge
We are able to support informal patients or those detained under the Mental Health Act.
Treatment approaches
At Lichfield Road, we offer an individualised, person-centred approach to all of our patients. Our aim is to support adults with severe and enduring mental health conditions to have a life that is meaningful, lived in safety and equality, and as part of the community.
Our assessment and treatment options are overseen by a full and diverse multidisciplinary team (MDT).
We offer:
- Psychosocial interventions
- Psychology
- Medication management
- Community reintegration
- Community-focused rehabilitation
- Occupational therapy (OT)
People within our service tend to stay with us for between 12 to 18 months, although this can be shorter or longer.
Our team
Our team consists of:
- Responsible clinician
- Associate specialist doctor
- OT team
- Psychologist
- Nurses
- Support workers
Therapeutic and community-based activities
We offer a range of therapeutic and community-based activities as part of a full treatment programme. We want to support people to become more confident and independent, preparing them to move through their treatment pathway towards community living.
Our therapeutic and community-based activities include:
- Individual and group sessions
- Budgeting
- Cooking
- Leisure activities
- Psychology interventions
- Accessing the local area and beyond
Our facilities and environment
We believe that the environment in which treatment takes place is just as important as the treatment itself, when it comes to supporting our patients.
We provide:
Our garden offers a patio area with furniture.
Our bedrooms
All of our bedrooms are single-occupancy and have an en-suite bathroom. Patients are encouraged to personalise their bedrooms while they are staying with us.
We provide:
Exclusion profile
- People under the age of 18
- People on enhanced observations
- People coming from child and adolescent mental health services (CAMHS)
- People with a primary diagnosis of a moderate learning disability
Pathways
Priory’s network of high quality facilities enables us to offer joined-up care pathways with our dedicated residential services. We offer programmes which integrate healthcare treatment and therapy, which are tailored according to individual needs, in an appropriate setting. Our strength is that we can provide a seamless transition for the individual as they progress between higher and lower dependency services.
A message from our site leader
255 Lichfield Road offers people a unique opportunity to regain lost skills, learn new ones and prepare for the next step to community living. We achieve this through collaborative risk management, comprehensive interventions and working alongside those staying with us to achieve their goals
Lichfield Road site leader
Inside Priory Lichfield Road
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Information for family and friends
How do home visits work?
People staying with us are welcome to undertake visits home if they have unescorted leave.
What is your visitation policy?
There are no set visiting hours. Family and friends are welcome to visit until 10pm.
Will I be involved and kept up to date with my loved one’s care and wellbeing?
Yes, we make every effort to keep the loved ones of our residents involved in their care. We promote family and friends’ involvement. We also encourage family and friends to take part in ward rounds and care programme approach (CPA) meetings, with the person’s consent.
Will my loved one be able to have a phone or call me?
Everyone staying with us is welcome to keep their own mobile phones and have access to the hospital telephone if they do not have a mobile.
What type of things are families expected to provide, and what is provided by the home?
We provide all furnishings. Families are not expected to provide anything.
What are the bedrooms like?
The bedrooms in the apartments are all en-suite with a wardrobe, desk and storage space. The bedrooms in the bungalows have separate bathrooms.
Are external doors kept locked?
Only the front door is locked. However, every person staying with us will be individually assessed for any risks to see what security is needed.
What do service users eat and how do meal times work?
This is a self-catering service. People staying with us are supported to shop and cook for themselves. They are also able to purchase meals from the on-site bistro.
How does laundry work?
There is an on-site laundry where people can do their own washing.
Is there anything they can’t bring or have?
We have a restricted and prohibited items list, which is reviewed and updated regularly. This can be seen on request.
Are pets allowed?
Yes; this is at the discretion of the MDT and hospital director.
How do activities work?
There is a weekly programme of activities. People staying with us can also engage in one-to-one activities of their choice, with the OT assistants and recovery support workers.
Do service users and families have an input into the service user’s care plans?
Yes, if they wish to. People staying with us and their family members are encouraged to be involved in their care planning on admission and as their needs change.
What are the car parking facilities?
There is free car parking on-site.
What is the smoking policy? Can service users buy cigarettes?
This is a non-smoking site. People staying with us can purchase cigarettes but these cannot be smoked on-site. We do not support smoking on escorted leave.
How is treatment accessed and funded?
We don’t take referrals directly from individuals and families. Instead, the first step will be for you to reach out to the person’s GP so that they can be referred and funded through the correct NHS channel. Depending on the type of support needed, this could include local authority funding, NHS funding, joint funding between the local authority and NHS, or direct payments. Please note, referrals for NHS or local authority funded services must come from a referring organisation.
How to make a referral
Our customer service centre provides 24/7 support for NHS mental health enquiries and referrals. Our customer referral co-ordinators can support you from your first call right through to the enquiry conclusion, providing updates throughout the process. We offer 24/7 crisis referrals, fast access to bed availability and placements, and a single access point for end-to-end enquiry management.