Outcomes

From Education and Children's services, to hospitals, Adult Care provision and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary programmes for those with complex educational needs or those requiring acute, long-term or respite mental healthcare.

The breadth and depth of our range of services means that we are able to provide flexible, evidence-based care, which is personalised to meet the unique needs of the individual. This approach ensures that every person has the opportunity to achieve the best possible outcomes and quality of life, within the familiarity and stability of an integrated Priory service.

Delivering positive outcomes at an individual level

We constantly strive to deliver innovative care programmes and pathways, which demonstrate tangible results for those in our care. We use a range of outcome metrics to measure progress against treatment goals. This motivates and challenges the individual, and ensures that every stage of their treatment is most effective and appropriate to their needs.

Priory also believes that the best outcomes are achieved by using the highest quality facilities, and through the dedication of the most skilled and experienced staff. We are committed to investing back into our services to achieve this objective, and use the feedback of those who use and commission our services to continually develop and improve.

Quality Account 2019-20

As the leading provider of behavioural care in the UK, Priory Healthcare continues to place its primary focus on delivering outstanding service user-centred care for the people we support. This year particularly has seen an unprecedented challenge, for all healthcare providers, service users, staff and the wider society, in the form of the Covid-19 pandemic.

In meeting the challenges of this pandemic, the central role of consistently applied quality has never been more important. Some of our quality achievements in 2019-20 include:

• 99% of acute and addictions patients felt staff were caring and supportive and communicated well with them
• 97% of acute and addictions patients said their privacy and dignity were respected
• 97% of eating disorders patients felt staff were caring and supportive and communicated well with them
• 97% of child and adolescent patients felt staff were caring and supportive and communicated well with them
• 92% of child and adolescent patients said they felt extremely safe on their ward
• 92% of rehabilitation and recovery patients said the treatment they received and the skills they learnt will help them manage life as they move on from treatment

Each year we introduce new operational initiatives, stemming from both regulatory requirements and our own commitment to continuous improvement. We understand the importance of working closely with our regulators such as the Care Quality Commission (CQC) and we are aligned with their focus on improving patient safety and quality of outcomes.

As a result of the hard work and commitment of our teams across 74 CQC-registered units, 87% of our sites are rated as ’Good’ or ’Outstanding’, compared to 82% of NHS services or 77% of other independent providers.

Please click here to read the full Priory Healthcare Quality Account 2019-20