From hospitals, Adult Care provision and secure facilities, Priory offers individually tailored, multidisciplinary programmes for those with complex needs or those requiring acute, long-term or respite mental healthcare.
The breadth and depth of our range of services means that we are able to provide flexible, evidence-based care, which is personalised to meet the unique needs of the individual. This approach ensures that every person has the opportunity to achieve the best possible outcomes and quality of life, within the familiarity and stability of an integrated Priory service.
Delivering positive outcomes at an individual level
We constantly strive to deliver innovative care programmes and pathways, which demonstrate tangible results for those in our care. We use a range of outcome metrics to measure progress against treatment goals. This motivates and challenges the individual, and ensures that every stage of their treatment is most effective and appropriate to their needs.
Priory also believes that the best outcomes are achieved by using the highest quality facilities, and through the dedication of the most skilled and experienced staff. We are committed to investing back into our services to achieve this objective, and use the feedback of those who use and commission our services to continually develop and improve.
Quality Account 2020-21
As the leading provider of behavioural care in the UK, Priory Healthcare continues to place its primary focus on delivering outstanding service user-centred care for the people we support. The past 12 months have been hugely challenging for all of those working across the healthcare sector, yet we still strived to provide the best possible support to those in our care, whilst taking the required measures to reduce the risk of transmission of COVID-19. We adapted our healthcare services, ensuring we were able to continue helping those in need, and support often vulnerable and confused individuals through a period of such uncertainty.
In meeting the challenges of this pandemic, the central role of consistently applied quality has never been more important. Some of our quality achievements in 2020–21 include:
- 95% of acute and addictions service users were satisfied with the overall quality of care
- 94% of eating disorders service users were satisfied with the overall quality of care
- 84.2% of our 76 Care Quality Commission (CQC)-registered healthcare sites in England are ‘Good’ or ‘Outstanding’
- An increase in safeguarding training compliance across the group to 87.6%
During the period, onsite and remote inspections took place across Priory Healthcare when safe to do so in line with statutory guidance related to COVID-19. Inspection activity was as follows:
- 130 internal regulatory compliance
- inspection visits
- 38 fire risk assessments
- 94 health and safety internal audits and 20 support visits
We are satisfied that our high standards of service user care has been maintained throughout the COVID-19 pandemic.
Given the unprecedented nature of the challenges created by COVID-19, we enhanced our already robust governance structure. This structure helped ensure that the safety and wellbeing of our service users and colleagues remained the focus of all that we do.