Sasha's positive outcomes at Lily Close
Read how Sasha* has developed stability, confidence and independence through consistent, person-centred support.
Sasha, a resident at Lily Close, has made meaningful progress after a period of significant challenges, with consistent, person-centred support helping her to build trust, develop daily living skills and begin engaging confidently with others and her environment.
Background and admission
Sasha*, who has a diagnosis of autism, pica, a duplication of chromosome, and a learning disability, joined Lily Close following a period of significant challenges. Prior to moving to the home, she had experienced seclusion and displayed behaviours that challenged, including biting, hair-pulling and aggression toward staff, which required two-to-one support to maintain safety.
Her transition to Lily Close involved close collaboration between her family, social worker, previous provider and the multidisciplinary team, including the learning disability team. This joint approach ensured continuity of care and supported the development of a personalised support plan tailored to Sasha’s needs.
Establishing trust and stability
When Sasha arrived, she required intensive, person-centred support. Staff focused on building trust and creating a calm, structured environment where she could feel safe and secure. Daily support centred on personal care, cooking and the development of positive behaviour strategies.
Her care plan incorporated positive behaviour support (PBS) alongside guidance from healthcare professionals. Staff worked to understand Sasha’s triggers, provide reassurance and introduce consistent routines, helping her develop daily living skills while encouraging engagement with her surroundings and activities.
Building confidence and engagement
Over time, Sasha began to make meaningful progress. She became calmer and more settled, forming positive relationships with staff and peers within the home. As her confidence grew, she started to take part in a range of activities both in her bungalow and across the wider service.
She particularly enjoys puzzles, helping staff to make pancakes, assisting with laundry and interacting with her Alexa device, which is especially important to her. Sasha also enjoys watching television, including programmes such as Britain’s Got Talent, The Chase, Tipping Point and CBeebies.
A significant milestone
One of Sasha’s most important milestones came on Boxing Day, when she left her bungalow for the first time in over two years. She joined residents in a neighbouring bungalow to take part in festive celebrations.
Sasha chose her favourite chocolates, sat with others and shared in the occasion. Walking across the pathway to join the group was a powerful moment that reflected the trust and consistency built by the team, as well as the positive impact of person-centred support.
Progress and future goals
Sasha continues to work towards personal goals, including travelling on a ‘red bus’ and visiting her parents at home. Staff, family members and visitors have all observed her growing confidence, increased engagement and improved sense of wellbeing.
She now knows all staff members by name, highlighting the strong relationships she has developed within the home. At Lily Close, celebrating progress and personal milestones is an important part of the supportive environment.
Sasha’s journey demonstrates how personalised support, consistency and collaboration with families and healthcare professionals can help individuals with complex needs build confidence, develop independence and thrive within a safe, welcoming home.
*Name and image has been changed to protect identity.