Priory Hospital Hemel Hempstead

Call Us
Tap on a number to call
Make a referral

About this location

Located within picturesque grounds, Priory Hospital Hemel Hempstead supports the NHS by offering high dependency rehabilitation services for male and female patients with severe and enduring mental health needs. We also provide specialist Huntington's disease and dementia care for people living with these neurodegenerative conditions, as well as neuropsychiatry support.

Services at a glance

Rehabilitation and recovery (R&R)

38 beds, male and female, 18+

Contact us

Priory Hospital Hemel Hempstead Longcroft Lane Felden Hemel Hempstead HP3 0BN

Click here to enable this content


Our comprehensive rehabilitation services provide support for people with complex mental health needs. We align our services with the recommendations of the Joint Commissioning Panel for Mental Health (JCPMH), ensuring our patients are given the highest quality care to enable an appropriate transition back home or into community services, wherever possible.

Ward break down

  • Dove - 15-bedded ward for adult males (high dependency, active rehabilitation unit, which includes Dovecot step-down ward)
  • Robin – 12-bedded ward for adult females (high dependency, active rehabilitation unit)
  • Wren – 11-bedded ward for adult males and females (slower stream/higher physical health needs)

Conditions treated

We are able to support people with the following challenges:

  • Severe and enduring mental health needs
  • Depression
  • Anxiety
  • Bipolar disorder
  • Psychosis
  • Neuropsychiatry
  • Dementia
  • Paranoid schizophrenia
  • Cognitive impairment

We can also provide support for Huntington’s disease, which is bespoke to the needs of each individual.

In addition, we can support people who present with the following challenges alongside their primary diagnosis:

  • Substance misuse
  • Sexual offending
  • Physical disabilities

We are able to support informal patients or those detained under the Mental Health Act.

Treatment approaches

At Hemel Hempstead, we offer an individualised, person-centred approach to all of our patients.

Our aim is to work collaboratively with the people who stay with us to provide the best quality of care, improve the quality of their lives and help them achieve the highest level of independence and dignity. We formulate care and treatment plans with patients, working to identify and address their needs as individuals.

Our assessment and treatment options are overseen by a full and diverse multidisciplinary team (MDT).

We offer:

  • Positive behaviour support (PBS)
  • Occupational therapy (OT)
  • Physiotherapy and physical health support, on a case-by-case basis
  • Activities involving music and art, but not as a structured therapy
  • Mindfulness

People within our R&R service tend to stay with us on a medium to long-term basis.

Our team

Our team consists of:

  • Hospital director
  • Director of clinical services
  • GP
  • Ward managers
  • Registered mental health nurses
  • Healthcare assistants
  • Senior healthcare assistants
  • Occupational therapist (OT)
  • OT assistants
  • Consultant psychologist
  • Psychology assistant
  • Physical health nurse
  • Consultant psychiatrists
  • Specialist doctor
  • Adult speech and language therapist (SaLT)
  • Dietitian
  • Physiotherapist
  • Complementary therapist
  • Chiropodist
  • Catering team, including 2 qualified chefs
  • Full time driver

We also provide specialist staff training, including:

  • Physical manual handling
  • Phlebotomy
  • Safeguarding

Therapeutic and community-based activities

We offer a range of therapeutic and community-based activities as part of a full treatment programme. We want to support people to become more confident and independent, preparing them to move through their treatment pathway towards community living.

Our therapeutic and community-based activities include:

  • Patient-centred activities, dependent on needs
  • Education, vocational recreation and involvement with local support groups
  • OT-led integration programmes, encouraging community engagement
  • Outdoor activities on-site, including BBQs in the summer, and other seasonal events
  • Trips out to local amenities
  • Regular access to the community
  • Gardening
  • Football/table tennis
  • Movies
  • Games

Our facilities and environment

We believe that the environment in which treatment takes place is just as important as the treatment itself, when it comes to supporting our patients. We provide:


Kitchen and dining room
Games room
Female-only lounge
Gym facilities


Our garden offers a patio area with furniture, a football pitch, shelter, sensory items and areas to plant with patients. We have specialised equipment within the hospital, including bean bags, hoists and height-adjustable baths. We can also provide bespoke equipment as required. In addition, we have a car and a wheelchair minibus that we can use for trips out.

Our bedrooms

All of our bedrooms are single-occupancy and have an en-suite with a shower. Patients are encouraged to personalise their bedrooms while they are staying with us. We provide:


Windows with a view
Wheelchair access


Exclusion profile

  • People under the age of 18
  • People with a primary diagnosis of personality disorder, autism or learning disability


Priory’s network of high-quality facilities enables us to offer joined-up care pathways with our dedicated residential services. We offer programmes which integrate healthcare treatment and therapy, which are tailored according to individual needs, in an appropriate setting. Our strength is that we can provide a seamless transition for the individual as they progress between higher and lower dependency services.

People staying with us are treated as individuals within their own therapeutic pathway and support can be tailored to meet their needs. We offer a step down pathway for males to Dovecot, where they can gain skills for independence prior to discharge. Our Priory Adult Care site at Yew Tree Lodge in Reading is also available for patients to step down to, if appropriate. We also have good links with Priory Adult Care in the South of England, for supporting placements where needed.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

Call Us
Tap on a number to call
Make a referral

About the local area


Priory Hospital Hemel Hempstead is located close to a variety of amenities, including:

  • Local park
  • Cinema nearby
  • Shops and cafés
  • Library
  • West Herts College
  • Stunning local area and national parkland within walking distance
  • Gadesbridge Park and Rossgate shopping parade

Transport links

It also has excellent transport links, including:

  • Local bus station
  • Easy access from the M1 motorway
  • Hemel Hempstead train station is located 1 mile from the hospital

A message from our site leader

I have nursed for over 30 years and worked with many teams in that time. I can honestly state that throughout my experience, I have never worked with a more caring, compassionate and dedicated team. Everything that our colleagues do and every minute that they do it, is dedicated to ensuring that the patients’ therapeutic journey is meaningful, achieves its outcomes and makes a positive and lasting difference to their holistic wellbeing

Hemel Hempstead site leader

Comments from our patients and their family and friends

The job you do is an honourable one and you should be very proud of yourselves for the life changing results of the care and compassion you give to help people when they are most fragile and feeble. Without this service, I would not now be on the path to getting my life back and this is because you have cared for me and nurtured me back to better health
Patient at Hemel Hempstead Priory Hospital Hemel Hempstead

Information for family and friends

How do home visits work?

We encourage people staying with us to visit families and friends. We have a car and a wheelchair minibus along with a full time driver and also care staff who can drive our vehicles. Requests for home visits will be ratified by the patient’s consultant and planned in advance. Any special instructions from the family or the person staying with us will be considered when planning for the visit.

What is your visitation policy?

We do not have fixed visiting times. However, we do request all visits to be pre-arranged with the ward to ensure that we have available rooms and staff to facilitate.

Will I be involved and kept up to date with my loved one’s care and wellbeing?

We actively encourage relatives to be involved in their loved one’s journey during their stay with us. We do, of course, consider the patient’s wishes in this. Usually, relatives will be invited to regular formal meetings, such as review meetings. Relatives can meet the teams involved in the care of their loved one, as well as communicate with our colleagues either in person, via phone, video or email. Families may be asked for their involvement in care planning and other decisions in the best interests of their loved one. As each person in our care is an individual, so too are their needs and this is reflected in the type and level of family involvement.

Will my loved one be able to have a phone or call me?

We do not have a blanket restriction which prevents people staying with us from having phones. However, we do risk assess this and on occasions, we do need to introduce guidelines as to how the phone can be safely used. For those without phones, each ward has two incoming phone lines and a cordless phone which they can use in private at any time.

What type of things are families expected to provide, and what is provided by the home?

The hospital will provide all furniture for the bedrooms, including a television. Meals and snacks are provided by our catering team. If a person staying with us lacked clothing, footwear or toiletries, we would ask families to provide such items, if possible.

What are the bedrooms like?

All of our bedrooms are furnished with a bed (which can be specialist if needed), desk, chair and wardrobe. All bedrooms are en-suite with a shower, toilet and sink. People staying with us are supported to personalise their rooms, although we would normally retain the use of our furniture as other such items can present as a risk.

Are external doors kept locked?

External doors and ward doors are locked. Staff are on hand to support access where appropriate. This is for the safety of everyone staying on the wards. Every person staying with us will be individually assessed for any risks to see what security is needed.

What do service users eat and how do meal times work?

We have a catering team who provide three meals per day, and snacks are available at all times. People staying with us are encouraged to choose what they want from menus, which offer a range of meal choices. Our team will also seek guidance from family members, dietitian, and our SaLT, as appropriate, to ensure that special dietary requirements are catered for.

How does laundry work?

Our team will ensure that patients always have access to clean clothes and bedding. We have industrial laundry facilities on-site. However, wherever possible, we encourage and facilitate people staying with us to look after their own laundry needs too.

Is there anything they can’t bring or have?

Due to the need for safety, we do operate a banned and restricted items policy. This prevents people staying with us from being in possession of certain items which may pose a risk to themselves or others. However, some of these items can still be accessed by the patient by agreeing a plan which reduces such risk. A copy of the banned and restricted items information sheet can be obtained on request.

Are pets allowed?

Due to infection prevention and control requirements, we cannot currently accommodate pets on the wards.

How do activities work?

Each ward has a generic activities timetable which provides activities 7 days per week. This involves activities both within the hospital and also in the community. Additionally, each person staying with us has an individual timetable, bespoke to their needs, wishes and abilities. Again, activities are within and also outside the hospital.

Do service users and families have an input into the service user’s care plans?

People staying with us are always encouraged to have input into their care planning. Should they need to be assessed as lacking capacity to participate in their care planning, then their families would normally be asked to contribute to ensure that the delivery of treatment and care is in their best interests.

What are the car parking facilities?

We have a large car park at the hospital with dedicated spaces for visitors and disabled visitors.

What is the smoking policy? Can service users buy cigarettes?

Priory Hospital Hemel Hempstead is a non-smoking site with a smoking cessation ethos. However, following consultation, we do provide a small smoking area outside of our main perimeter where patients can smoke. Vaping is permitted on-site in outside areas.

How is treatment accessed and funded?

We don’t take referrals directly from individuals and families. Instead, the first step will be for you to reach out to the person’s GP so that they can be referred and funded through the correct NHS channel. Depending on the type of support needed, this could include local authority funding, NHS funding, joint funding between the local authority and NHS, or direct payments. Please note, referrals for NHS or local authority funded services must come from a referring organisation.


Ben's story

How to make a referral

Our customer service centre provides 24/7 support for NHS mental health enquiries and referrals. Our customer referral co-ordinators can support you from your first call right through to the enquiry conclusion, providing updates throughout the process. We offer 24/7 crisis referrals, fast access to bed availability and placements, and a single access point for end-to-end enquiry management.

Call Us
Tap on a number to call
Make a referral