Priory Hospital Norwich

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About this location

Set in the Norfolk countryside a mile outside the town of Attleborough, Norfolk, Priory Hospital Norwich is an acute mental health hospital for adults.

Services at a glance


34 beds, male and female, 18+

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Priory Hospital Norwich Ellingham Road Attleborough NR17 1AE

We take the safety and experience of our patients and residents extremely seriously. We have completed our action plan addressing all the areas of concern raised by our regulators.

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Our acute services offer round-the-clock assistance in times of emergencies. Our specialist inpatient acute teams are committed to providing the highest quality of care, supporting patients with a wide range of mental health conditions in safe and highly therapeutic environments.

Ward break down

  • Two 12-bedded wards for females
  • 10-bedded ward for males

Conditions treated

We can support people with:

  • Acute mental health needs with the following risks:
  • Suicide
  • Self-harm
  • Absconding
  • Sexualised behaviour
  • Alcohol misuse

We can also support people who have a history of absconding and a history of suicide attempts. We are able to accept patients who are detained under the Mental Health Act (MHA).

Treatment approaches

At Norwich, we offer an individualised, person-centred approach to all of our patients. Our main goal is assessment and stabilisation, to allow for discharge and onward planning.

There is a focus on discharge planning from the point of admission. We work closely with referring trusts to achieve minimum lengths of stay and are able to provide an extension to NHS care pathways during times of fluctuating demand.

We work with discharge teams to ensure a smooth transition back into existing community services, or to an individual’s home, where possible. Meetings are held with discharge co-ordinators to ensure clear action plans and continuity of care.

Our assessment and treatment options are overseen by a full and diverse multidisciplinary team (MDT).

We support patients with acute and complex mental health needs, using a therapeutic approach.

People within our service tend to stay with us on a short-term basis.

Our team

Our team consists of:
  • Psychiatrists
  • Psychologist
  • Nursing staff
  • Occupational therapy (OT)
  • Administration team
  • Kitchen staff
  • Maintenance

Therapeutic and community-based activities

We offer a range of therapeutic and community-based activities as part of a full treatment programme. We want to support people to become more confident and independent, preparing them to move through their treatment pathway towards community living.

Our therapeutic and community-based activities include:

  • Art
  • Sports
  • Baking and cooking
  • Gardening
  • Community walks
  • Music sessions
  • Pamper sessions
  • Breakfast cub

Our facilities and environment

We believe that the environment in which treatment takes place is just as important as the treatment itself, when it comes to supporting our patients. We provide:


Activities of daily living (ADL) kitchens
Sports facilities
Spacious outdoor grounds


Our garden offers secure fencing, a patio area with furniture, a lawn, and planting areas.

Our bedrooms

All of our bedrooms are single-occupancy and have an en-suite bathroom. They are light, spacious and clean, with storage space, locked storage and in some rooms we have safes. We also provide:


Anti-ligature furniture
Safe rooms
Windows with a view


Exclusion profile

  • People under the age of 18
  • History of arson or accidental fire setting
  • A learning disability or autism
  • Current or historical presentation of violence, likely to require seclusion
  • Pregnancy-related mental health problems, including postnatal depression and postpartum psychosis
  • Current or recent forensic presentation of an intent to harm others
  • Substance misuse requiring physical health treatment
  • Physical disabilities/illness that cannot safely be managed in the hospital


Priory’s network of high quality facilities enables us to offer joined-up care pathways with our dedicated residential services. We offer programmes which integrate healthcare treatment and therapy, which are tailored according to individual needs, in an appropriate setting. Our strength is that we can provide a seamless transition for the individual as they progress between higher and lower dependency services.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Priory Hospital Norwich is located close to a variety of amenities, including:

  • The market town of Attleborough
  • Shops and cafés
  • Post office
  • Beautiful countryside

Transport links

It also has excellent transport links, including:

  • Local bus services

A message from our site leader

We have created a culture based on learning and quality improvement for better patient outcomes

Norwich site leader

Information for family and friends

How do home visits work?

We can help to arrange home visits, where appropriate.

What is your visitation policy?

We are flexible with visiting times. However, we do ask that relatives telephone the hospital before they come for a visit, so we can make sure this doesn’t clash with any therapy.

Will I be involved and kept up to date with my loved one’s care and wellbeing?

Yes, we make every effort to keep the loved ones of our residents involved in their care, from admission onwards.

Will my loved one be able to have a phone or call me?

Patients can keep their own mobile phones, following a risk assessment. They can also use the hospital phones, if needed.

What type of things are families expected to provide, and what is provided by the home?

We provide all furnishings and food on-site. People staying with us can bring personal belongings.

What are the bedrooms like?

All of our bedrooms are furnished, and residents are supported to personalise them to suit their needs and wishes. They are all single person, en-suite rooms.

Are external doors kept locked?

All of our external doors are locked. However, every person staying with us will be individually assessed for any risks to see what security is needed.

What do service users eat and how do meal times work?

We have set meals times and all dietary requirements are catered for.

How does laundry work?

Each ward has laundry facilities and there is also a central laundry on-site.

Is there anything they can’t bring or have?

We have a restricted and prohibited items list, which is reviewed and updated regularly. This can be seen on request.

Are pets allowed?

No, unfortunately pets are not allowed.

How do activities work?

All patients have an individualised activity programme, which is arranged by the MDT.

Do service users and families have an input into the service user’s care plans?

All of the people staying with us and their families/friends are invited to be actively involved in care planning.

What are the car parking facilities?

There is free car parking on-site.

What is the smoking policy? Can service users buy cigarettes?

Norwich is a non-smoking site.

How is treatment accessed and funded?

We don’t take referrals directly from individuals and families. Instead, the first step will be for you to reach out to the person’s GP so that they can be referred and funded through the correct NHS channel. Depending on the type of support needed, this could include local authority funding, NHS funding, joint funding between the local authority and NHS, or direct payments. Please note, referrals for NHS or local authority funded services must come from a referring organisation.

How to make a referral

Our customer service centre provides 24/7 support for NHS mental health enquiries and referrals. Our customer referral co-ordinators can support you from your first call right through to the enquiry conclusion, providing updates throughout the process. We offer 24/7 crisis referrals, fast access to bed availability and placements, and a single access point for end-to-end enquiry management.

Call Us
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Make a referral