Priory Potton House Care Home

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About this location

Potton House Care Home is located in the market town of Biggleswade in Bedfordshire. Our home offers specialist nursing and dementia support for 24 adults, with 24-hour input from registered nurses. We can also offer end of life/palliative care and respite services.

Our home offers a specialised Dementia Plus service, which supports people who have dementia who may have complex support needs. Our goal at Potton House is to provide personalised care, support, and outcomes to the people who live here, in a dignified manner.

In addition to supporting adults with dementia, we can also assist those who have a multitude of other conditions, presentations and needs, including those with:

  • Cancer
  • Epilepsy
  • Parkinson’s disease
  • Diabetes
  • Other medical needs requiring nursing care
  • Those under the age of 65 who have early-onset dementia or mental health needs

Services at a glance

There are a total of 24 bedrooms at the site. Of these:

All 24 have en-suite facilities
All 24 are on the ground floor

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Potton Road Biggleswade Bedfordshire SG18 0EL

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About our service

Our facilities and environment

Potton House is a modern, purpose-built home. The detached home is split across three units: Woodpecker, Wren and Swallow. Each of these units has eight en-suite bedrooms, and a variety of communal areas. In summary, we offer:

  • A large lounge with plenty of seating
  • Dining room
  • Well-equipped activities room
  • Quiet room
  • Conservatory
  • Sensory room
  • Communal bathrooms

Residents also benefit from our spacious garden areas, complete with:

  • Secure fencing
  • Lawn
  • Patio area with furniture
  • Shelter
  • Wheelchair access

We also have specialised equipment within the home, such as sensory lighting, height-adjustable bath, and a variety of hoists. Residents also make use of our mobility-adapted minibus, which helps us meet the travel needs of the people who live here.

Our bedrooms

All of our bedrooms have been designed to provide maximum comfort to the people we support. The rooms are all furnished and homely, and can be personalised to individual tastes. Each bedroom has:

  • En-suite toilets
  • A fully furnished interior
  • TV point
  • Nurse call button
  • Internet access
  • Wheelchair access

Our approach to support

Everybody who lives at Potton House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as personal care, mobility, eating and drinking, accessing the community, and communication support.

At Potton House, we offer a full 24/7 nursing service and a specialised Dementia Plus service. In addition, we have close links with multidisciplinary professionals, who help us ensure the health and wellbeing of the people we support. The home has regular visits from a hairdresser, GP, and podiatrist, and can support access to other services, as required.


Everyone who lives at Potton House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community. This might include daily activities such as:

  • Themed days
  • Arts and crafts
  • Exercise classes
  • Day trips
  • Gardening
  • Breakfast club

Exclusion profile

The home is unable to support people with severe behaviours that challenge.

Our team

Our support staff are highly experienced in supporting older people. Our in-house team consists of:

  • Service manager
  • Deputy manager
  • Registered nurses
  • Healthcare assistants
  • Activities co-ordinator
  • Laundry assistant
  • Housekeeping team
  • Maintenance person
  • Administrator
  • Head chef

The team receive specialist staff training, designed to meet the needs of each individual we support. This includes training in:

  • Non-Abusive Psychological and Physical Intervention (NAPPI)
  • International Dysphagia Diet Standardisation Initiative (IDDSI)
  • Nutritional needs
  • Dysphagia
  • Epilepsy management
  • Medication management
  • Diabetes management
  • Life Vac
  • Creative Minds
  • Pressure ulcers
  • Wound care
  • Autism
  • Percutaneous endoscopic gastrostomy (PEG) feeding
  • End of life/palliative care

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Potton House in located on the outskirts of the market town of Biggleswade. Nearby local amenities include:

  • Shops
  • Cafés
  • Restaurants
  • Pubs
  • Park
  • GP surgery
  • Garden centre
  • Hospital

Transport links

Potton House also has excellent transport links, including:

  • A local bus stop offering local services
  • Biggleswade train station, 1.3 miles from the home, offers a variety of regional links
  • A convenient suburban location a short drive from the A1

A message from our site leader

We constantly striving for excellence at Potton House to give our residents and their loved ones the best quality of care possible

Potton House Care Home’s site leader

Comments from our residents and their family and friends

We chose Potton House because it outshone by miles any other home we visited. We were made to feel like family
Relative of person supported by Potton House Care Home

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit home. We will work with the resident and their relatives to ensure risks are managed and that everyone is supported.

Can friends and families visit?

We have an open door policy, and family and friends are welcome to visit and participate in activities at the service, seven days a week. Unfortunately we cannot cater for visitors to stay overnight. If families let us know in advance if they would like to eat with their loved one, our catering team will make accommodations.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

We strive to keep the loved ones of our residents involved in their care. Every 6 weeks you will be invited to a meeting at the home, where you will meet with the residents’ care team and hear about recent happenings at the home. We can also arrange more regular catch-ups if you’d prefer, either in person or via telephone, to ensure you are kept informed.

Will my loved one be able to have a phone or call me?

Our home has a phone line, which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

What type of things are families expected to provide, and what is provided by the home?

Every bedroom will have a profiling bed for nursing, bedding and basic furniture such as a chest of drawers or wardrobe, and bedside table. Meals and snacks are provided by our catering team. We expect families to provide toiletries and clothing for their loved one, and room items such as additional décor or a television set. We do please ask if the clothes are all labelled before coming into the home.

What are the bedrooms like?

All the rooms have their own en-suite facilities. Bedrooms come furnished, and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of the service specification and some of it is fitted, and therefore cannot be removed.

Are external doors kept locked?

Yes - external gates are locked, however every service user will be risk assessed which will detail the level of security needed. We have a large garden area and courtyard, individuals will be given the code to exit into the garden area.

What do residents eat and how do meal times work?

We have a catering team who prepare meals three times a day, and snacks are available at all times. Residents are supported to choose what they want to eat at mealtime, and there is always a choice available, as well as easy-read menus. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for. We have protected meal times so residents can enjoy the mealtime experience.

How does laundry work?

Our team will ensure that residents always have access to clean clothes and bedding. We have industrial laundry facilities on-site, which our team will make use of on behalf of our residents.

Is there anything they can’t bring or have?

We would ask that residents do not bring valuables, such as family heirlooms, as we would not want these to get lost. We may place restrictions on some items where the risks cannot be appropriately managed, such as scissors.

Are pets allowed?

Pets are welcome to visit, but we cannot support them to live-in.

How do activities work?

Every resident has an individual tailored activities planner. Our dedicated activities co-ordinator organises a variety of activities, with input from residents. This includes both in-house activities as well as visits outside of the home.

Do residents and families have an input into the care plans?

We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

What are the car parking facilities?

We have two car parks located at the side of Potton House, where it is free to park. We have one allocated space for accessible access at the front of the home.

What is the smoking policy?

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. We can facilitate the purchase of cigarettes and vapes at the shops, if this is what a resident chooses.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. We accept the following funding types: local authority funding and top up, NHS Continuing Healthcare (CHC) funding, and private/self-funding. Please note, referrals for NHS or local authority funded services must come from a referring organisation. We recommend contacting your local social care team to attain a referral.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral