Priory 65a Newtown

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About this location

65a Newtown is located in Trowbridge, in the county town of Wiltshire. The service offers residential support for three males and females with a learning disability, mental health needs or those on the autism spectrum. Our home is set back on a main road, close to the town centre and local amenities.

Our team are dedicated to improving the health, happiness and wellbeing of the people we care for. We are focused on building positive outcomes for everyone. Some of our residents see this as their home for life, and others aspire to move on to more independent living, which we support and encourage.

We can also support people who have:

  • Difficulties with communication
  • Mild to moderate behaviours that challenge
  • Other conditions, such as epilepsy

Services at a glance

There are a total of three bedrooms at the site. Of these:
3 are on the first floor
3 share communal bathroom facilities

Contact us

65a Newtown Trowbridge Wiltshire BA14 0BQ

We take the safety and experience of our patients and residents extremely seriously. We have completed our action plan addressing all the areas of concern raised by our regulators.

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About our service

Our facilities and environment

65a Newtown offers a small, homely environment that is bright and airy. It is a detached, three-bedroom property that is accessed via steps from the street. The people who live here enjoy a quiet life, with easy access to local amenities.

There are three bedrooms, all of which are on the first floor, and a communal bathroom.

We offer access to a church hall, next to one of our nearby sister homes, The Old Rectory, that provides additional space and activity rooms such as a sensory room, music area, arts and crafts facilities, and a kitchen. We also have allotment space, with chickens.

In summary, we offer:

  • A spacious lounge-diner
  • Kitchen and dining room
  • Communal bathroom

We also have a garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Seating area
  • Shelter
  • Vegetable patch

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. All three bedrooms are located on the first floor.

Our approach to support

Everyone who lives at 65a Newtown has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, life skills and promoting independence, maintaining contact with family and friends, holidays, and social opportunities.

We also have support from a community multidisciplinary team (MDT), including:

  • Positive behaviour support (PBS)
  • Psychology
  • Psychiatry

In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals. The lengths of the placements that we offer at 65a Newtown can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at 65a Newtown has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Ultimately, we support people to make and achieve their goals, no matter how big or small.

Exclusion profile

  • People under the age of 18
  • People who need disabled access


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support worker

Our team receives specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Makaton training
  • Epilepsy awareness training
  • Diabetes management training
  • PROACT-SCIPr-UK® training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


65a Newtown is located close to a variety of amenities, including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Nature reserve/national park

Transport Links

65a Newtown also has excellent transport links, including:

  • A 10-minute walk to the train station which has good links to nearby cities such as Bath, Bristol, Swindon and Salisbury
  • Bus stops close by that provide access to other Wiltshire towns, villages and cities

Comments from our residents and their family and friends

I am happy here. I get to do lots of activities that I really enjoy. Thank you.
Person supported by 65a Newtown 65a Newtown

Family and friends FAQs

How does home leave work?

We will always do whatever we can to support people to keep in touch with their families. We can facilitate home visits, meeting up in the community and regular phone calls. We also have regular events at the home and family members are invited to come along.

Can friends and families visit?

Family and friends are welcome to visit their loved ones. However, we ask that this planned in advance, wherever possible, in case the resident is out participating in activities.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

We strive to keep families up to date with their loved one’s progress. Key workers hold a monthly meeting with the team caring for our residents, and we can share details of these with families where requested. We can also arrange more regular catch-ups either in person or via telephone.

Will my loved one be able to have a phone or call me?

Our home has a phone line, and there are cordless phones at various points around the property. Residents can use these at any time, in line with their support plan. We can also support people to get their own mobile phone, where appropriate.

What are the bedrooms like?

All of our bedrooms are personalised to the individual. People can bring their own furniture or it can be supplied by the home.

Are external doors kept locked?

Yes, due to the nature of the service, external doors and gates are locked. However, every person will be risk assessed, which will detail the level of security that’s needed. We have a large garden area where individuals can freely exit and enter the building. Some people who live here have their own key to the front door, others require support from staff in this area.

What do residents eat and how do meal times work?

We have a four-week rolling menu that is reviewed seasonally. We offer a choice of fresh, nutritionally balanced meals each day, and encourage our residents to choose meals to put on the menu.

How does laundry work?

Residents are given help to do their own laundry and our staff are on hand to offer support if and when it is required. They will ensure that residents always have access to clean clothes and bedding.

Who does the housekeeping and domiciliary tasks?

Our team supports individuals with these tasks where necessary. We also encourage people to participate in household tasks if they are able to.

Is there anything they can’t bring or have?

We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

We support and encourage people to take part in regular activities that are meaningful to them, both in-house and in the community. Our team supports them to develop an activity planner if this is appropriate. Staff participate in activities alongside the people they support to ensure inclusivity and to offer support if this is needed.

How will residents be supported with their behavioural needs?

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Do residents and families have an input into the care plans?

Collaborating closely with social workers, family members and residents, we develop care plans that prioritise the wellbeing of our residents. By employing various communication tools and working alongside healthcare experts, we enable each resident to actively participate in decisions regarding every aspect of their care. These care plans undergo regular reviews, and we welcome input from family members.

What are the car parking facilities?

There is on-street parking close to the home and some off-street parking at the rear.

What is the smoking policy?

People who live at 65a Newtown can smoke by the designated smoking area in the garden. We don’t permit smoking inside the building, and this includes vapes.

What are your fees and how are they funded?

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or local authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral