About this location
Alexandra House is located in Gloucester. Our service offers residential support for nine males and females with a learning disability, who may also have a physical disability. We are off a main road, near to the town centre.
Our team are dedicated to encouraging the people we care for to take control of their lives and believe in their potential. We want to make positive outcomes a reality for everyone, regardless of age or presumed ability.
Services at a glance
There are a total of nine bedrooms at the site. Of these:
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About our service
Our facilities and environment
Alexandra House has a Tudor style appearance, with a planted front garden and two large car parks There are nine bedrooms, one of which is on the ground floor. Two of the rooms have en-suite facilities. There are also two communal bathrooms for residents to enjoy.
Within the home, there is:
- A large lounge with plenty of seating
- Kitchen and dining room
- Communal bathrooms
We also have our own garden, complete with:
- Secure fencing
- Wheelchair access
We also have specialised adaptations and equipment within the home, such as rails, wide corridors, ramps, hoists, lifts, and a specialist hydrotherapy bath.
All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms provide features such as:
- En-suite facilities, containing either a shower, a bath and a wet room
- Wheelchair access
Our approach to support
Everybody who lives at Alexandra House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, managing finances and maintaining family relationships.
Our support approaches at Alexandra House include positive behaviour support (PBS). We also have support from a local multidisciplinary team, including physiotherapists and occupational therapists. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.
The lengths of the placements that we offer at Alexandra House can be medium or long-term residential, depending on the needs of each person.
Everyone who lives at Alexandra House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.
We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.
Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.
Our highly experienced team consists of:
- Service manager
- Deputy manager
- Senior support workers
- Support workers
Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:
- Moving and handling training
- PBS training
- Epilepsy management training
A message from our site leader
Alexandra House is my proudest moment in my career. Me and my team ensure that the residents know that this is their home.
Alexandra's House site leader
Comments from our residents and their family and friends
Staff have helped me to develop my skills and enjoy life.
Family and friends FAQs
How does home leave work?
Home leave is supported, and staff will support where it is possible. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported.
Can friends and families visit?
Family and friends are welcome to visit. We encourage our residents to maintain family contact, come as much as you like.
Will I be involved and kept up to date with the progress of my loved one’s care and support?
Yes, we strive to keep the loved ones of our residents involved in their care. Every month you will be invited to a meeting at the home, where you will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-up if you’d prefer, either in person or via telephone, to ensure you are kept informed.
Will my loved one be able to have a phone or call me?
Everyone who stays with us are supported to call their loved ones any time. Staff will ensure residents maintain contact via phone or video call.
What are the bedrooms like?
All bedrooms are fully furnished and residents are supported to personalise them to suit their needs and wishes.
Are external doors kept locked?
Yes, however there is a keypad on the front door, to ensure the safety of our residents. Every resident will be risk assessed to determine the level of security needed.
What do residents eat and how do meal times work?
Residents are supported to choose what they want to eat, whenever they like. We will however support residents with any problems or concerns they may have around meal times, such as preparing their own food. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.
How does laundry work?
Residents are supported by staff to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if it is required.
Who does the housekeeping and domiciliary tasks?
Some of our residents undertake domiciliary tasks such as cleaning, and there is a rota in place to assign tasks. Our care team support with these tasks, and task allocation is also discussed in our monthly resident meetings. We also have a housekeeper on site to support residents who are unable to clean.
Is there anything they can’t bring or have?
Residents are not allowed to bring illegal substances onto the premises. Residents are supported to look after their belongings.
How do activities work?
An activities planner is in place for each resident, focused around the hobbies, interests and aspirations of our residents, and we offer a calendar of activities that they find fulfilling. Our team work with local groups and others in the community to provide enriching activities for our residents. We also organise recreational activities within the home, so people always have something to do.
How will residents be supported with their behavioural needs?
At the assessment stage, we develop in-depth support plans, considering each individuals’ unique needs. These plans will be reviewed and adapted to reflect changes in behaviours. We also have close links with multidisciplinary professionals in the community, and can refer our residents for additional therapies and support, where required.
Do residents and families have an input into the care plans?
We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.
What are the car parking facilities?
We have two car parks at the front of the home.
What is the smoking policy?
None of our residents currently smoke but any people staying with us would be supported to do so outside, as per health and safety requirements.
What are your fees and how are they funded?
Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.
How to make a referral
Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.