Priory Cleveland House

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About this location

Cleveland House is located in Banks, Southport, in the west of Lancashire. It offers residential support for 32 males and females with an acquired brain injury (ABI), progressive neurological condition (PNC) and associated physical health needs. We are located on a residential housing estate.

Our team are dedicated to providing the best possible care to our residents in a safe and homely environment. From personal care, rehabilitation to social activities, we aim to provide a range of services that promote physical, emotional, and psychological wellbeing.

We can also support those who have:

  • Conditions such as epilepsy
  • Difficulties with communication
  • Difficulties with swallowing
  • May need respiratory support through a ventilator and/or tracheostomy

Services at a glance

There are a total of 32 bedrooms at the site. Of these:
All 32 are en-suite bedrooms
16 are on the ground floor

Contact us

Cleveland House Greaves Hall Avenue Banks Southport PR9 8BL

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About our service

Our facilities and environment

Cleveland House is split into four separate homes, offering lots of space and a relaxed, homely environment. Each home has eight bedrooms, a communal bathroom, dining room and lounge area.

Arundel and Espie homes are on the ground floor, supporting people with complex medical conditions that require tracheostomy and/or ventilator support.

All of the bedrooms are wheelchair accessible and have en-suite facilities with showers. There is also an additional specialist disabled bath and walk-in shower room.

In addition, there is a staff office and a central well-equipped modern reception and administration area.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Activities room
  • Gym
  • Sensory room
  • Communal bathroom
  • Communal wet room
  • Quiet room
  • Rehabilitation kitchen
  • Rehabilitation laundry

We also have a garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Shelter
  • Wheelchair access
  • Vegetable patch

We also have specialised equipment within the home, such as sensory lighting, hoists and a lift. In addition, we have a mobility adapted vehicle to help us to meet the needs of the people we support.

Our physiotherapy room has facilities such as a tilt table, stand aid, dynamic standing frame, various walking aids, and a MOTOmed bike. We also have a large Rainbow Tablet, which is used for occupational therapy purposes.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have:

  • En-suite facilities, containing either a shower or a wet room
  • Wheelchair access
  • Activities of daily living (ADL) kitchenettes

Our approach to support

Everybody who lives at Cleveland House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships. We also support the people we care for through rehabilitation programs to achieve their goals.

Our support approaches at Cleveland House include:

  • Positive behaviour support (PBS)
  • Occupational therapy
  • Psychiatry
  • Speech and language therapy
  • Psychology

The people who live at Cleveland House are supported a local multidisciplinary team (MDT), as well as our own on-site MDT. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals. The lengths of the placements that we offer at Cleveland House can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Cleveland House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those with active, significant self-harm risks


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced, multidisciplinary team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Senior support workers
  • Physiotherapist
  • Physio assistant
  • Activities co-ordinator
  • Psychologist
  • Occupational therapist (OT)
  • Housekeeper
  • Cook

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Specific sensory needs training
  • Catheter training
  • Tracheostomy and ventilation respiratory training

In addition, our OT is licensed to undertake SMART® Assessments.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Cleveland House is a short distance away from the towns of Preston and Southport. There are a number of amenities nearby including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Nature reserve/national park
  • Church

Transport links

Cleveland House also has excellent transport links, including:

  • Within a two minute walk from a bus stop, where the X2 bus runs to both Preston and to Southport
  • Near to a main road, providing good access by car

Hear from experts and service users

Welcome to Cleveland House

A message from our site leader

As the home manager, I am responsible for ensuring that all of our residents receive the highest quality of care in a warm, safe, and comfortable environment. Our ethos is centred around the belief that every resident is unique, and we strive to provide person-centred care that meets the individual needs and preferences of each resident. We understand this is a difficult time and we want you to be assured that we will do everything we can to make the transition as smooth as possible

Cleveland House’s site leader

Comments from our residents and their family and friends

The care and support I receive from the staff is exceptional. They treat me with dignity, respect, and kindness every day. I never feel alone, and there is always someone to talk to or spend time with. The home is warm, welcoming, and homely, and I am grateful for all the support I receive. I feel safe and comfortable here
Person supported by Cleveland House Cleveland House

Service user stories

Janet's rehabilitation story - Cleveland House

Janet came to Cleveland House from a hospital setting. Here, she is working on regaining her independence, and has reached some major milestones in her rehabilitation.

Gwenda's rehabilitation story - Cleveland House

Gwenda came to Cleveland House suffering with locked-in syndrome. Now, she is preparing to move into her own home in the community with her partner.

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Can friends and families visit?

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we strive to keep the loved ones of our residents involved in their care. Families are regularly invited to meetings at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Will my loved one be able to have a phone or call me?

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. Our staff also support residents with using and setting up their own mobile phone and making video calls.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Are external doors kept locked?

The external gate is kept locked due to the nature of the service. However every resident will be risk assessed which will detail the level of security needed. We have a large garden area where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

Meals are prepared by our onsite kitchen daily. Residents can choose what they want to eat from the daily menu and choose when and where they would like to eat their meals. We provide meals in line with guidance from our dietician and our onsite speech and language therapist for those who require a special diet.

How does laundry work?

Our team will ensure that residents always have access to clean clothes and bedding. We have laundry facilities where all clothes can be laundered at site.

Who does the housekeeping and domiciliary tasks?

We have a housekeeper who completes daily cleaning tasks throughout the day. Residents are also supported with cleaning and daily living tasks as part of their individualised goals.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

How do activities work?

Our activity programmes are personalised and incorporate all aspects of daily life and social/leisure pursuits. Our activities are also balanced with rest and periods of reduced stimulation. Leisure time helps to maintain relationships and support networks for our residents.

How will residents be supported with their behavioural needs?

Residents are supported with their needs by our multidisciplinary team.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others, where appropriate.

What are the car parking facilities?

We have free on-site parking facilities.

What is the smoking policy?

We have a designated area in the garden for residents to smoke or to vape, and they can be supported to purchase cigarettes at the shop, if this is what they choose. However, we do promote healthy lifestyles and can support residents with smoking cessation programmes.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

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