Priory Cleveland House
Specialist complex neurorehabilitation, neurological care and PDOC assessment
About this location
Cleveland House is a specialist complex neurorehabilitation and neurological care service, offering support for up to 32 adults with significant physical and respiratory needs, including those requiring tracheostomy care and mechanical ventilation, subject to individual assessment.
Cleveland House also offers specialist assessment for individuals with prolonged disorders of consciousness (PDOC), including SMART® assessments undertaken by a licensed occupational therapist.
Services at a glance
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Our Headway accreditation
Priory Cleveland House is proud to be a Headway Approved Provider – a nationally recognised accreditation that reflects the quality of care and support we offer to people with brain injuries.
Awarded following a thorough assessment involving the people we support, their families and our staff, it highlights our commitment to delivering safe, effective and compassionate care.
About our service
Who we support
Cleveland House supports adults with:
- Acquired brain injury (ABI)
- Traumatic brain injury (TBI)
- Stroke
- Hypoxic brain injury
- Encephalitis and other acquired neurological conditions
- Progressive neurological conditions
- Complex neurological impairments affecting mobility and physical function
- Significant physical disabilities associated with neurological injury or illness
- Epilepsy and associated neurological needs
- Cognitive and communication difficulties
- Swallowing difficulties
- Individuals requiring specialist neurological rehabilitation and care
- Individuals requiring PEG feeding
- Individuals presenting with spinal conditions or other neurological presentations
We can also consider individuals with complex clinical needs, including:
- Tracheostomy care
- Mechanical ventilation
- Complex respiratory support
- Significant mobility limitations
- Specialist positioning and physical care requirements
- Complex neurological impairments requiring ongoing specialist support
- Individuals requiring rehabilitation or longer-term neurological care following hospital admission
Our facilities and environment
The service comprises four separate eight-bedroom homes, providing individualised environments for people with different levels of clinical complexity and rehabilitation requirements. Our ground-floor Arundel and Espie homes support individuals with complex medical needs.
A key feature of Cleveland House is its dedicated physiotherapy and rehabilitation environment, supporting individualised mobility training, physical rehabilitation, functional skill development and maintenance of physical abilities.
Our specialist rehabilitation equipment includes:
- Tilt table
- Dynamic standing frame
- Stand aids
- MOTOmed exercise bike
- Sensory room
- Walking and mobility aids
- Hoists and specialist moving and handling equipment
- Additional equipment selected according to individual needs
Our functional rehabilitation and sensory facilities include:
- Rehabilitation kitchen
- Rehabilitation laundry
- Activities of daily living (ADL) kitchenettes
- Sensory room and sensory lighting
- Large Rainbow Tablet for occupational therapy and interactive activities
- Activities room
- Quiet room
Our residential environments also include comfortable communal lounges, dining rooms, accessible bathrooms and gardens.
Outdoor facilities include accessible seating, sheltered areas, a lawn and space for gardening activities.
Our facilities enable specialist clinical care, rehabilitation and meaningful everyday activities to be delivered within a safe, supportive and homely environment.
Our bedrooms
Our accommodation supports a range of physical and neurological needs, with individual mobility, positioning, respiratory and specialist equipment requirements considered during assessment and admission planning.
Our team works collaboratively with residents and their families to ensure bedrooms and personal spaces support individual comfort, dignity and clinical needs.
- En-suite facilities, containing either a shower or a wet room
- Wheelchair access
- ADL kitchenettes
Our approach to complex neurorehabilitation and neurological care
Our specialist approach includes:
Complex neurorehabilitation: Individualised rehabilitation programmes, focusing on improving or maintaining physical, cognitive and functional abilities.
Specialist PDOC assessment: Cleveland House has a licensed occupational therapist able to undertake SMART® assessments for individuals with PDOC, where clinically indicated.
Complex neurological and respiratory care: Specialist support for individuals with complex neurological and physical healthcare needs.
Physical rehabilitation and mobility: Individualised physiotherapy programmes.
Functional rehabilitation and everyday living skills: Occupational therapy supporting assessment and development of personal care, domestic activities, daily routines and functional independence.
Cognitive, psychological and communication support: Individualised approaches to cognitive difficulties, emotional wellbeing, communication and behavioural needs.
Sensory stimulation and meaningful engagement: Use of personalised activities, sensory environments and individualised support strategies to promote engagement, wellbeing and participation.
Community rehabilitation and independence: Supporting individuals to maintain relationships, develop everyday living skills, participate in community activities and progress towards greater independence where appropriate.
Transition and future planning: Working collaboratively with individuals, families, commissioners and professionals to identify appropriate onward pathways.
Activities
Activities take place within the home and local community, with opportunities to develop or maintain physical, cognitive, functional and social skills.
Depending on individual needs, abilities and preferences, activities may include:
- Cooking and everyday living tasks
- Gardening
- Creative and sensory activities
- Exercise and physical activities
- Social interaction and group activities
- Community outings
- Leisure activities
- Opportunities to explore education or employment where appropriate
Referral suitability and exclusions
Cleveland House considers each referral individually to determine whether the service can safely and appropriately meet the person's neurological, respiratory, rehabilitation and physical healthcare needs.
Some presentations may require additional clinical assessment, multidisciplinary discussion, specialist equipment, staff training or competency development before admission can be considered.
We carefully assess behavioural and psychological presentations to determine whether the individual's needs can be safely supported within a shared residential environment.
Individuals who present significant risks to others in communal areas or active, significant self-harm risks may fall outside the service's admission criteria.
Our rehabilitation pathways
Complex neurological rehabilitation pathway
Acute hospital, neurological rehabilitation service or other appropriate referral setting
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Specialist assessment
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Individualised rehabilitation and care planning
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Complex neurorehabilitation, physiotherapy and functional skills development
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Meaningful activities, community participation and independence-focused goals
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Regular review of rehabilitation outcomes and clinical needs
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Onward planning
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Return home, supported living, further rehabilitation or longer-term specialist neurological care
Specialist PDOC assessment pathway
Referral for specialist assessment
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Review of clinical information and assessment suitability
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Multidisciplinary assessment and individualised planning
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SMART® assessment, where indicated
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Review of assessment findings and multidisciplinary recommendations
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Individualised recommendations for ongoing care, rehabilitation or onward specialist provision
Complex neurological and respiratory care pathway
Acute hospital or specialist neurological and respiratory service
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Individual assessment
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Specialist care planning, equipment and competency review
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Complex neurological care
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Ongoing multidisciplinary review, rehabilitation and meaningful activities
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Longer-term specialist neurological care or appropriate onward transition
Our team
Our team works collaboratively with residents, families and other healthcare professionals to develop personalised rehabilitation and care plans focused on clinical needs, meaningful goals, wellbeing and quality of life.
Our physiotherapy provision supports individualised rehabilitation programmes focused on mobility, positioning, transfers, physical function and independence.
Occupational therapy supports functional assessment, everyday living skills and individualised rehabilitation programmes.
Psychological, psychiatric and speech and language therapy input contributes to individualised support according to assessed needs and the service's clinical arrangements.
- Service manager
- Deputy manager
- Rehabilitation medicine consultant
- Nursing
- Senior support workers
- Support workers
- Physiotherapist
- Physiotherapy assistants
- Occupational therapist
- Psychologist
- Speech and language therapist
- Activities co-ordinator
- Housekeeper
- Cook
Staff receive specialist training appropriate to the individuals they support, including:
- Tracheostomy and ventilation-related respiratory care
- Catheter care
- Sensory needs
- Specialist physical care and moving and handling
- Individualised neurological rehabilitation and support approaches
A message from our operations director
At Cleveland House, we are committed to providing a welcoming and supportive environment where specialist neurological care and rehabilitation are delivered with compassion, dignity and respect.
Whether someone is working towards greater independence, requires specialist neurological assessment or needs ongoing complex neurological and respiratory care, our priority is to ensure they feel safe, valued and supported.
We take pride in the dedication of our team and the relationships we build with the people we support and their families.
Cleveland House’s operations director
Comments from our residents and their family and friends
The care and support I receive from the staff is exceptional. They treat me with dignity, respect, and kindness every day. I never feel alone, and there is always someone to talk to or spend time with. The home is warm, welcoming, and homely, and I am grateful for all the support I receive. I feel safe and comfortable here.
Inside Cleveland House
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Family and friends FAQs
How does home leave work?
We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.
Can friends and families visit?
Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.
Will I be involved and kept up to date with the progress of my loved one’s care and support?
Yes, we strive to keep the loved ones of our residents involved in their care. Families are regularly invited to meetings at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.
Will my loved one be able to have a phone or call me?
Everyone who stays with us is supported to call their loved ones at any time, via phone or video call. Family and friends are also able to call as often as they like. Our staff also support residents with using and setting up their own mobile phone and making video calls.
What are the bedrooms like?
Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.
Are external doors kept locked?
The external gate is kept locked due to the nature of the service. However, every resident undergoes a risk assessment, which determines the level of security needed. We have a large garden area where individuals can freely exit and enter the building.
What do residents eat and how do meal times work?
Meals at Cleveland House are prepared on site, with individuals encouraged to make choices about their food and dining preferences.
We recognise that some people with neurological conditions may have additional nutritional, swallowing or communication needs.
Where required, meals and dietary arrangements are adapted in accordance with individual assessments and relevant professional guidance, including dietetic and speech and language therapy recommendations.
Our team works collaboratively with individuals and relevant healthcare professionals to ensure nutritional and mealtime support reflects each person's assessed needs.
How does laundry work?
Our team will ensure that residents always have access to clean clothes and bedding. We have laundry facilities where all clothes can be laundered on site.
Who does the housekeeping and domiciliary tasks?
We have a housekeeper who completes daily cleaning tasks throughout the day. Residents are also supported with cleaning and daily living tasks as part of their individualised goals.
Is there anything they can’t bring or have?
Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high-risk personal items into the house.
How do activities work?
At Cleveland House, activities are personalised according to each individual's interests, abilities, neurological needs, rehabilitation goals and preferences.
Our activities team organises individual and group opportunities within the home and local community, working alongside rehabilitation and support staff.
Activities may include therapeutic exercises, everyday living skills, cooking, gardening, social activities, sensory engagement, community outings and leisure opportunities.
Where appropriate, activities contribute to physical, cognitive and functional rehabilitation, helping individuals practise skills, maintain abilities and develop greater independence.
How will residents be supported with their behavioural needs?
At Cleveland House, we recognise that acquired brain injury and neurological conditions can affect cognition, emotional wellbeing, communication and behaviour.
Our team uses individualised, person-centred approaches to understand and support each person's needs, drawing on Positive Behaviour Support principles and relevant multidisciplinary expertise.
Support plans are developed according to individual assessment, with an emphasis on understanding potential triggers, promoting wellbeing, reducing distress and using the least restrictive approaches wherever possible.
Behavioural support strategies are regularly reviewed, with additional specialist input sought according to individual requirements.
All referrals involving behavioural risks are individually assessed to ensure the person's needs can be safely and appropriately supported within the service's shared residential environment.
Do residents and families have an input into the care plans?
Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others, where appropriate.
What are the car parking facilities?
We have free on-site parking facilities.
What is the smoking policy?
We have a designated area in the garden for residents to smoke or to vape, and they can be supported to purchase cigarettes at the shop, if this is what they choose. However, we do promote healthy lifestyles and can support residents with smoking cessation programmes.
What are your fees and how are they funded?
Fees at Cleveland House are determined following an individual assessment of each person's neurological, respiratory, rehabilitation and support needs.
We consider referrals across a range of funding streams, including:
NHS-funded placements
Local authority-funded placements
Privately funded placements
Insurance-funded placements
Case-managed placements, including those associated with personal injury claims
Our team can discuss individual clinical requirements, assessment arrangements and indicative placement costs with commissioners, case managers, insurers, private funders and families.
For NHS or local authority-funded placements, referrals should be made through the appropriate referring organisation.
Private funders and case managers are welcome to contact our team directly to discuss assessment and admission arrangements.
How to make a referral
We welcome referrals for individuals requiring complex neurorehabilitation, specialist neurological care and complex respiratory support. We also welcome enquiries regarding specialist PDOC assessment, including SMART® assessment.
Referrals can be made through the individual’s social care team or, if relevant, their local health authority. Use the buttons below, or email your service development manager.