Priory Highfields

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About this location

Highfields is located in Chasetown, Staffordshire. We offer residential support for eight males and females who are autistic or have a learning disability. Highfields is on the edge of a suburban area, close to a local Area of Outstanding Natural Beauty.

We want to provide person-centred support to improve the health and wellbeing of the people we care for, enabling them to have a healthy, happy and independent life, within a safe and welcoming home.

We can also support those who have:

  • Mental health needs
  • Difficulties with communication
  • Mild to moderate behaviours that challenge
  • Epilepsy

Services at a glance

There are a total of eight bedrooms at the site. Of these:
7 have en-suite facilities
1 is a self-contained flat

Contact us

Priory Highfields 9 & 11 Highfields Road Chasetown Staffordshire WS7 4QR

We take the safety and experience of our patients and residents extremely seriously. We have completed our action plan addressing all the areas of concern raised by our regulators.

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About our service

Our facilities and environment

There are two detached houses at Highfields, which share a driveway. House 9 is a three-storey property with four bedrooms. House 11 is a three-bedroom house. All of the room have en-suite facilities.  In addition, there is a self-contained apartment.

There are communal lounges and kitchens in both houses, and House 9 has a quiet room for residents to enjoy some peace and quiet.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Quiet room

We also have a large garden, complete with:

  • Secure fencing
  • Lawn
  • Communal seating
  • Summer house
  • Swing
  • Trampoline

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have en-suite facilities, containing either a shower or a bath, and our self-contained flat also has its own kitchen.

Our approach to support

Everybody who lives at Highfields has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, managing finances and maintaining family relationships.

Our support approaches at Highfields include positive behaviour support (PBS), delivered in-house. We also have support from a local multidisciplinary team to offer additional services.

The lengths of the placements that we offer at Highfields can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Highfields has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community. At Highfields, we have close links with Priory Supported Living West Midlands.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • PBS practitioner
  • Activities co-ordinator

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Epilepsy awareness training
  • Autism specialist training
  • PROACT-SCIPr-UK® training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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Watch our video

Residential autism services video

About the local area


Highfields is close to the local towns of Chasewater and Lichfield. Nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • National park/nature reserve

Transport links

Highfields also has close-by transport links, including:

  • A bus stop just outside the home, with services to Walsall, Lichfield and other nearby locations
  • Situated close to the M6, providing good access by car

A message from our site leader

I will personally ensure that your loved one is given the best care and support to meet their needs their way. We have such a committed, caring passionate team who put each individual at the centre of their care. Each person who works here provides top quality care that would only be acceptable for their own families.

Highfields’s site leader

Comments from our residents and their family and friends

Our son has been a resident at Highfields for 15 years. He requires a lot of support and reassurance on a daily basis, which is well fulfilled by the dedicated and professional day and night staff. He lives in a very happy environment & experiences a fun and active life. There is regular contact between parents and staff, which is very reassuring. He is always happy to see us but equally happy to return to Highfields. This gives us a great indication of his contentment. We consider Highfields staff to be our extended family!
Family member of person supported by Highfields Highfields

Family and friends FAQs

How does home leave work?

We support and facilitate home visits and work with families to get the best out of the visit with their loved ones. We work to establish routines that meet the needs of the people we support and their family. Our home can offer support staff to come along on home visits, if needed.

Can friends and families visit?

Yes, we welcome family and friends to visit the service. We do request however that visits are planned and booked where possible to make sure the visit won’t cause disruption to our residents’ routines.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, it is very important to us that you are involved in the care of your loved one. Each week we ask the key worker to call you and provide updates on what has been happening and what is planned. We have open communication and act with integrity when it comes to families.

Will my loved one be able to have a phone or call me?

Yes, each person we support can make phone or video calls to their family with the support from staff if needed. We aim to plan these calls to best meet the needs of our resident and their family and where possible stick to the time agreed.

What are the bedrooms like?

Each bedroom is unique to each resident’s taste, personality, and needs. The bedrooms are all very different, just like the people we support. Bedrooms are furnished by a lovely range provided by Priory, where items can be chosen by family. However, if these are not to the taste of the people we support then family and residents are welcome to provide their own furniture.

Are external doors kept locked?

Highfields is a gated property with a wall around the perimeter. The gates are kept locked to ensure the safety of our residents. The front doors are kept unlocked during waking hours, so that residents can be supported to access outside areas, where there are swings and activities, at their leisure.

What do residents eat and how do meal times work?

Residents will choose their breakfast and lunch at a time they wish. Evening meals are offered as a choice from a menu, and this is generally served at the same time unless specifically requested for a different time. Residents’ dietary requirements are met, and each person is supported to participate in meal preparations.

How does laundry work?

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room with laundry facilities, which residents make use of either independently or with the support of their key worker.

Who does the housekeeping and domiciliary tasks?

We support our residents to be more independent with domestic tasks. All support workers work with residents to understand the importance of living in a clean and looked after environment.

Is there anything they can’t bring or have?

We would ask that residents do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products, and lighters.

How do activities work?

Everyone we care for has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure the resident can have an input into the planning of activities. We try new activities and the people we support enjoy days out and holidays.

How will residents be supported with their behavioural needs?

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Highfields will make referrals to the community learning disability team where required for further input and support. We also have a PBS practitioner who attends the service on a weekly basis.

Do residents and families have an input into the care plans?

Highfields works with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

What are the car parking facilities?

We don’t have off-road parking at the service, but you can park for free on the road for up to three hours between 9am and 5pm on weekdays. There is also a free car park round the corner for longer stays during these hours.

What is the smoking policy?

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents can buy cigarettes and vapes at the shops, if this is what they choose.

What are your fees and how are they funded?

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral