Priory Kalmia and Mallow

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About this location

Kalmia and Mallow is located in the town of Watton, Norfolk. It offers residential support for 13 males and females who are on the autism spectrum or have a learning disability, who may also have complex needs. We are located off the main road into Watton.

Our team are dedicated to providing the people we care for with opportunities to enjoy a wide range of social and recreational activities. We want to encourage our residents to live as independently as possible so they can achieve the best possible outcomes.

We can also support those who have:

  • Mental health needs
  • Physical disabilities
  • Difficulties with communication
  • Mild to moderate behaviours that may challenge

Services at a glance

There are a total of 13 bedrooms at the site. Of these:

1 has en-suite facilities
13 are on the ground floor

Contact us

Kalmia and Mallow Dereham Road Watton Thetford IP25 6HA

We take the safety and experience of our patients and residents extremely seriously. We have completed our action plan addressing all the areas of concern raised by our regulators.

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About our service

Our facilities and environment

Kalmia and Mallow is set across two detached bungalows, each with their own kitchen, lounge, dining room, bathroom facilities, and laundry room. In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Utility room
  • Sensory room
  • Communal bathroom

There are extensive secure grounds to the rear of the house for residents to enjoy. The garden is complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Sensory garden
  • Wheelchair access

We also have specialised equipment within the home, such as sensory lighting.

Our bedrooms

There are 13 bedrooms and all of them are on the ground floor.  All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. One of our bedrooms has en-suite facilities, containing a shower. All the bedrooms have:

  • Robust, low arousal furniture
  • Wheelchair access

Our approach to support

Everybody who lives at Kalmia and Mallow has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at Kalmia and Mallow include positive behaviour support (PBS) and occupational therapy. In addition, we use tools such as the Outcomes Star™, including Life Star and Outcome Star, Recovery Model, and Active Support to support our residents to achieve their goals.

The lengths of the placements that we offer at Kalmia and Mallow can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Kalmia and Mallow has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • PBS practitioner

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Makaton training
  • PROACT-SCIPr-UK® training
  • Specific sensory needs training
  • PBS Training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

Call Us
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Resident stories

Sayini's story - Kalmia and Mallow

Sayini, who is registered blind and has a learning disability, has faced challenges with her agoraphobia. She has been supported by Kalmia and Mallow to begin enjoying a better quality of life.

About the local area


Kalmia and Mallow is a short walk from Watton high street. Nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Beach
  • Zoo

Transport links

Kalmia and Mallow also has nearby transport links, including:

  • A bus stop just outside the home, with regular local services
  • Easy access to Norwich, Stowmarket and London Liverpool Street station

A message from our site leader

We promote and demonstrate that we strive for excellence, for being positive and for putting our residents first. All of our staff act with integrity and are supportive of all the people we care for

Kalmia and Mallow’s site leader

Comments from our residents and their family and friends

The staff make our child feel happy and safe, and really understand his needs
Parent of a person supported by Kalmia and Mallow Kalmia and Mallow
I like living here because I have got lots of friends, I get to do different activities, and the staff are very kind and helpful
Person supported by Kalmia and Mallow Kalmia and Mallow

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Can friends and families visit?

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes - we strive to keep the loved ones of our residents involved in their care, where this is in line with the wishes or best interests of the resident. Our team will arrange regular catch up for families that are involved, and facilitate meetings and catch-ups, when required.

Will my loved one be able to have a phone or call me?

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. In addition, we can support our residents to get their own mobile phone, where appropriate.

What are the bedrooms like?

Bedrooms are all furnished and spacious, with double beds, and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of the people we care for and some of it is fitted, and therefore cannot be removed.

Are external doors kept locked?

Yes - due to the nature of the service, our external gates are locked, however everyone who stays us will be risk assessed which will detail the level of security needed. We have a secure garden where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

Residents are supported to choose and prepare what they want to eat, whenever they like. We will, however, support people who may have problems or concerns around meal times, such as preparation. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

How does laundry work?

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Who does the housekeeping and domiciliary tasks?

Most of our residents undertake tasks such as cleaning, and there is a rota in place to assign tasks. Our care team support them with these tasks, and task allocation is also discussed in our monthly resident meetings. Our support workers support people who are unable to clean.

Is there anything they can’t bring or have?

We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

How will residents be supported with their behavioural needs?

We have a PROACT-SCIPr-UK® trainer on-site, and we use the framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. Our support plans detail our resident’s individual needs, and our staff are trained to support people with any difficulties they face.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

What are the car parking facilities?

There is private parking at the premises.

What is the smoking policy?

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
Tap on a number to call
Make a referral