Priory Lily Close

Call Us
Tap on a number to call
Make a referral

About this location

Lily Close is located in Rainham, Essex. It offers residential support for nine males and females with a primary learning disability diagnosis. We are located within a gated community, off a main road.

Our team are dedicated to improving the health and wellbeing of the people we support, providing them with the skills needed for them to live a healthier and happier life back in the community.

We can also support autistic people and those who have:

  • Difficulties with communication
  • Mild to moderate behaviours that challenge
  • Physical disabilities
  • Epilepsy

Services at a glance

There are a total of nine bedrooms at the site. Of these:

2 are self-contained flats
9 are on the ground floor

Contact us

Lily Close New London Road Rainham Essex RM13 9FF

Click here to enable this content

About our service

Our facilities and environment

Lily Close is made up of three individual bungalows, offering lots of space and a relaxed, homely environment. Bungalow one is a three-bedded home, with access directly to the road. Bungalow two has two self-contained flats, and bungalow three is four-bedded.

Across our bungalows we have a variety of communal areas for residents to enjoy. These include:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Utility room
  • Sensory room
  • Communal wet room
  • Conservatory

We also have a large garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Swings
  • Wheelchair access
  • Vegetable patch

In addition, we have a mobility-adapted site vehicle to help us to meet the needs of the people we support.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. All of the bedrooms are on the ground floor. Two of the bedrooms are self-contained flats.

Our bedrooms offer facilities such as:

  • Wheelchair access
  • Activities of daily living (ADL) kitchenettes

Our approach to support

Everybody who lives at Lily Close has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at Lily Close include:

  • Positive behaviour support (PBS)
  • Occupational therapy
  • Nursing
  • Physiotherapy
  • Speech and language therapy
  • Psychology

PBS is delivered through Priory’s regional PBS Lead. We also have support from a local multidisciplinary team to offer other services to the people who live here. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at Lily Close can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Lily Close has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Maintenance worker

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • PBS training
  • PROACT-SCIPr-UK® training
  • Moving and handling tier 3
  • Diabetes management training
  • Epilepsy management training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

Call Us
Tap on a number to call
Make a referral

About the local area


Lily Close has a number of nearby amenities including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office

Transport links

Lily Close also has excellent transport links, including:

  • A 5-minute walk to a bus stop
  • A short drive from M25, at Lakeside and Dartford bridge
  • Near a train station with direct train links to London

A message from our site leader

We look after the people we care for as we would care for our own. We strive to empower individuals enabling them to have the best quality of life

Lily Close’s site leader

Comments from our residents and their family and friends

We love our home and the staff cooking with us, we receive great support and feel safe in our home
Person supported by Lily Close Lily Close

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Can friends and families visit?

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately, we cannot cater for visitors to stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes - we strive to keep the loved ones of our residents involved in their care. We will give regular updates to family to involve them in their loved one’s care.

Will my loved one be able to have a phone or call me?

Our home has four incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. The self-contained flats also have their own bathroom facilities, kitchen and dining area, and living quarters. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

Are external doors kept locked?

There is gated entry, and keypads on the external doors to bungalow two and three. However, every resident is risk assessed to determine the level of security needed. We have a large garden area where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

Residents each choose their meals and cook them with support from our staff. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

How does laundry work?

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Who does the housekeeping and domiciliary tasks?

Staff support and encourage our residents to complete these tasks, to promote their independence. However, help will be given where residents are not able.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Activities are planned according to our residents’ choices and interests. Everyone has a tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

How will residents be supported with their behavioural needs?

All of our staff are trained in PBS, and we also use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. Everyone’s needs will be carefully considered within their support plan, and their core staff team will work with them to deal with any challenges they face.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. Care plans are regularly reviewed, and family members will be asked for their input, where appropriate.

What are the car parking facilities?

We have on-site parking on the grounds of Lily Close.

What is the smoking policy?

Residents can smoke by the designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
Tap on a number to call
Make a referral