Priory Maple House

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About this location

Maple House is a residential service, which located in Folkestone, in Kent. The home supports six males who have a learning disability or are autistic. We are set on a quiet street, near the town centre.

Our team are passionate about providing a safe and homely environment, where all the people we care for can make their own choices about the support they receive. We are dedicated to supporting residents and their families by aspiring to deliver the highest quality care and aiming to empower the people we support to live their lives to the fullest.

We can also support those who have:

  • Difficulties with communication
  • Moderate behaviours that challenge
  • Epilepsy
  • Down’s syndrome

Services at a glance

There are a total of six bedrooms at the site. Of these:
1 is on the ground floor
Male only accommodation

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Maple House 32 Julian Road Folkestone Kent CT19 5HW

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About our service

Our facilities and environment

Maple House is a large, detached, Victorian property. Our home has lots of space and offers a relaxed, homely environment. There are six bedrooms and one is in the ground floor. Residents can also use a communal bathroom. In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Utility room
  • Communal bathroom

We also have a garden at the service, which is complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Wheelchair access
  • Vegetable patch

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. We will provide the furniture for the rooms, but can accommodate people bringing their own furnishings. Our bedrooms have robust, low arousal furniture and may have wheelchair access.

Our approach to support

Everybody who lives at Maple House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at Maple House include positive behaviour support (PBS). We also have support from a local multidisciplinary team to offer other services, including occupational therapy, nursing, physiotherapy, speech and language therapy and psychology. In addition, we use tools such as the Outcomes Star™ and Active Support to support our residents to achieve their goals.

The lengths of the placements that we offer at Maple House can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Maple House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Females, as we are a male-only home


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community. At Maple House we have close links with Priory Supported Living Kent.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Senior support workers
  • Gardener
  • Maintenance worker

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Epilepsy awareness training
  • Autism training
  • Dementia training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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Watch our video

Residential autism services video

About the local area


Maple House is centrally located, with good access to community resources and local attractions. Nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Beach

Transport links

Maple House also has excellent transport links, including:

  • 5 minutes’ walk to Folkestone Central and 10 minutes’ walk to Folkestone West train stations
  • Near local bus routes
  • A 2 mile drive from the A20 and M20

A message from our site leader

We are dedicated to supporting our residents and their families, by aspiring to deliver the highest quality care. We continually aim to empower people to create a positive and as independently as possible future, so that they are able to live their lives to the fullest

Maple House’s site leader

Comments from our residents and their family and friends

We find the staff at Maple House very caring and supportive of us as a family. It is a joy to see the team working with the residents as individuals and encouraging them in various skills and interests aided by the talented staff team. This creates an atmosphere where each resident can be valued and feel at home
Relative of a person supported by Maple House Maple House

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported to have an enjoyable visit. This may mean the individual’s key worker will come along on the visit.

Can friends and families visit?

Family and friends are welcome to visit and often take part in activities at the home. We do kindly request that visits are usually planned in advance to support some of our residents who can become anxious around new faces. Unfortunately, family members cannot stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we strive to keep the loved ones of our residents involved in their care. Every month they are invited to a meeting at the home, where they meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups if they prefer, either in person, via telephone or by email, to ensure they are kept informed.

Will my loved one be able to have a phone or call me?

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate, or with videos calls.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes, to ensure their room feels like home. Some of the furniture has been purchased to suit the needs of our residents. Much of it is fitted, and cannot be removed.

Are external doors kept locked?

Yes, due to the nature of our service, our external doors are locked. This is because some of the people who live here are on Deprivation of Liberty Safeguards (DoLS). However, every resident will be risk assessed to determine the level of security needed. We have a large garden area and courtyard where people can freely exit and enter the building, enjoying our lovely surroundings.

What do residents eat and how do meal times work?

Our staff support residents to choose and prepare their meals. Sometimes they can feel unsure about preparing their own food, so staff can offer support. Guidance from family members and nutritionists is sought to ensure that special dietary requirements are catered for.

How does laundry work?

Residents are given help to do their own laundry in our utility room. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Who does the housekeeping and domiciliary tasks?

Most of our residents carry out tasks such as cleaning around the home. Those who are unable to are given support if needed. Tasks are allocated as part of a rota which is discussed in our monthly resident meetings.

Is there anything they can’t bring or have?

Family heirlooms are discouraged as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed. These can included non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

In-house and community activities are a favourite with residents, and will be included in their individual activity plans. Some of our residents have difficulties with communication so their key worker may use a variety of communication tools to help them say what kind of activities they want to do. We strive to support people to engage in the things that give them joy, and work towards goals that are important to them.

How will residents be supported with their behavioural needs?

Our staff team are all trained in PBS, and we are also served by a regional PBS lead, who can provide input to support our residents. We work with residents to develop care plans which incorporate least restrictive practice, to meet each individual’s unique needs. When our team notice a change in behaviours, we will review and amend the plans to ensure we are providing the right support.

Do residents and families have an input into the care plans?

One of our goals is to ensure that care plans are developed in partnership with social workers, family members and residents. To make sure this happens, we use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. These plans are regularly reviewed, and family members are also asked for their input.

What are the car parking facilities?

There is a private driveway for visitors. There are parking restrictions in place on the road outside, but only from 9am to 11am.

What is the smoking policy?

We do not currently support anyone who smokes. However, if this were to change, the person would need to smoke outside of the home, and this includes vapes.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral