Priory Mountain View House

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About this location

Located near the village of Pontypool, Mountain View House offers residential support for seven males and females who are autistic. The house is in a rural location, next to a nature reserve, with amazing mountain views.

Our team are dedicated to supporting our residents to live as independently as possible, and take part in the things that make them feel fulfilled.

We can also support those who have:

  • A learning disability
  • Mental health needs
  • Difficulties with communication
  • Mild to moderate behaviours that challenge
  • Epilepsy

Services at a glance

There are a total of seven bedrooms at the site. Of these:
5 are en-suite bedrooms
2 are self-contained flats
3 are on the ground floor

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Mountain View House Pantygasseg Pontypool Torfaen NP4 6TY
This location is regulated by the Care Inspectorate Wales.

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About our service

Our facilities and environment

Mountain View House is a large, detached building with large gardens and surrounded by incredible sights of the surrounding countryside. The accommodation consists of five en-suite bedrooms, split over two floors, four of which are on the first floor and one on the ground floor.

In addition, there are two self-contained flats on the ground floor, with their own bedroom, bathroom, living quarters and activities of daily living (ADL) kitchenette.

The house also has a variety of communal areas, including:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Well-equipped activities room
  • Quiet room
  • Utility room
  • Sensory room
  • Communal bathroom

We also have a large garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Shelter
  • Wheelchair access
  • Swing
  • Trampoline
  • Sandpit

We also have specialised equipment within the home, such as sensory lighting.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have:

  • En-suite facilities, containing either a shower, a bath or a wet room
  • Robust, low arousal furniture
  • ADL kitchenettes

Our approach to support

Everybody who lives at Mountain View House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, managing finances and maintaining family relationships.

Our support approaches at Mountain View House include:

  • Positive behaviour support (PBS)
  • Physiotherapy
  • Psychiatry
  • Psychology

PBS and psychiatry are both delivered by in-house practitioners, and we also have support from a local multidisciplinary team to offer other services to the people who live here. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at Mountain View House can be transitional, medium or long-term residential, depending on the needs of each person.


Everyone who lives at Mountain View House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • People who are not on the autism spectrum


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced, multidisciplinary team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Senior support workers
  • PBS practitioner
  • Activities co-ordinator
  • Psychiatrist

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes autism specialist training.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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Watch our video

Residential autism services video

About the local area


Mountain View House is in semi-rural location, on a mountainside, with views of the Welsh countryside. Amenities in the nearby town of Pontypool include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Beach
  • Equestrian school
  • Farm
  • Nature reserve/national park

Transport links

The service is located rurally, but has some transport links. These include:

  • Our own site vehicles
  • A bus service to Pontypool, which is infrequent
  • 2 local train stations around 10 minutes’ drive away

A message from our site leader

We look to achieve the best quality of life by actively encouraging participation and promoting independence, ensuring our residents are living their best lives

Mountain View House’s site leader

Comments from our residents and their family and friends

I would like to thank everyone that has supported me as I feel so much more independent now. I have my own apartment with a lounge and kitchen. I even do my own cooking and keep my apartment tidy
Person supported by Mountain View House Mountain View House

Family and friends FAQs

How does home leave work?

We support our residents with home visits, whenever they wish.

Can friends and families visit?

Yes, friends and family are welcome to visit. We do ask for some notice in advance on visits so we can ensure the resident is in. Unfortunately, we cannot cater for visitors to stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we keep the loved ones of our residents up-to-date with progress on care and support, providing consent has been given to do so. We will work with families on an individual basis to figure out what works best for them.

Will my loved one be able to have a phone or call me?

Yes, all our residents can be supported to call their loved ones. Family and friends are also able to call.

What are the bedrooms like?

We support our residents to personalise their bedrooms with their own belongings and decorations. All of our bedrooms come fully furnished with robust, low arousal furniture, and have their own en-suites. Whilst we are more than happy to support the personalisation of the bedrooms, some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and cannot be removed.

Are external doors kept locked?

Yes, our external doors are kept locked for the safety of the people who live here. However, every resident will be risk assessed to determine the level of security needed. Our garden is fenced, so residents can spend time outside and enjoy the views or do activities.

What do residents eat and how do meal times work?

We have menus and meal planners, but if this isn't to the residents liking they can choose different options. Everyone has an input into what they eat, and alternatives and accommodations for special dietary requirements will always be made available. Our team also promote and encourage residents to participate in cooking and preparing meals, where they can.

How does laundry work?

Our staff encourage residents to actively participate in laundry duties. We will always ensure that people have access to clean bedding and clothing.

Who does the housekeeping and domiciliary tasks?

Our staff encourage residents to actively participate in housekeeping tasks, where they can. The team will make sure everyone is living in a clean and tidy environment.

Is there anything they can’t bring or have?

Residents are not allowed to bring anything illegal onto the premises. Items which may pose a risk to the safety of everyone at Mountain View House, may be restricted, subject to a risk assessment.

How do activities work?

We have a dedicated activities co-ordinator, whose role involves planning activities with residents, in line with their preferences, hobbies, and aspirations. This includes fun things to do within the home, as well as trips out into the community, either on an individual basis or with other residents. Everyone has their own tailored activities planner, and we use a variety of communication tools to ensure they can have an input.

How will residents be supported with their behavioural needs?

Mountain View House has a PBS practitioner, who works with the people who live here to understand their needs and put in place the right support for them. We also use the PROACT-SCIPr-UK® framework, which means we focus on promoting proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, and promote the least restrictive practices at all times.

Do residents and families have an input into the care plans?

Our team will use a variety of communication tools to ensure each resident can have a say about every aspect of their care. We have regular care plan reviews where family members are asked for their input, providing the resident gives consent or it is deemed to be in their best interests.

What are the car parking facilities?

We have a car park outside Mountain View House, where visitors can park for free.

What is the smoking policy?

The home has a designated area within the car park for residents to smoke or to vape. We do not permit smoking inside the building, and this includes vapes.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
Tap on a number to call
Make a referral