Priory Newhouse

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About this location

Newhouse is located in the semi-rural village of Hurlford, near Kilmarnock, Scotland. Our home offers residential support for 22 adults with a primary learning disability diagnosis, who may also have physical health needs, or be on the autism spectrum.

Our passionate team is on hand to provide just the right level of support to allow individuals to live as independently as possible.

We can also support those who have:

  • Mental health needs
  • Difficulties with communication
  • Mild to moderate behaviours that may challenge
  • Epilepsy

Services at a glance

There are a total of 22 bedrooms at the site. Of these:
1 is an en-suite bedroom
15 are on the ground floor

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Newhouse 57/59 Galston Road Hurlford Kilmarnock KA1 5JB
This location is regulated by the Care Inspectorate Scotland.

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About our service

Our facilities and environment

Newhouse is made up of a group of buildings that are interconnected, with lots of space and offering a relaxed, homely environment. They are a mixture of older stone built buildings and newer brick ones.

Rowan has 13 bedrooms, all ground floor and able to support people with physical health needs. In neighbouring Willow, there are nine bedrooms, across the ground floor and the first floor.

There is one en-suite room and all the others share communal facilities.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Well-equipped activities room
  • Quiet room
  • Communal bathroom
  • Communal shower room
  • Conservatory

We also have a very large garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Summer house
  • Shelter
  • Vegetable patch

We also have specialised equipment within the home, such as hoists. In addition, we have two site vehicles to help us to meet the needs of the people we support.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have:

  • En-suite facilities, containing a shower
  • Wheelchair access

Our approach to support

Everybody who lives at Newhouse has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at Newhouse including positive behaviour support (PBS). We also have support from a local multidisciplinary team, including regular reviews from a speech and language therapist, occupational therapist, community psychiatric nurse and learning disability nurse. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at Newhouse can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Newhouse has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those with active, significant self-harm risks


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Senior support workers

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Dementia training
  • Dysphagia training
  • Learning disability training
  • Diabetes management
  • Fire marshalling training
  • Moving and people handling training
  • Emergency first aid at work training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Newhouse is on the main road leading into Kilmarnock. Nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Nature reserve/national park

Transport links

Newhouse also has excellent transport links, including:

  • A local bus stop just outside the home
  • Train station in close-by Kilmarnock offering regional services
  • Close to A-road network, providing access by car

A message from our site leader

Newhouse in Kilmarnock offers a warm and homely environment. Our passionate team is on hand to provide just the right level of support to allow individuals to live as independently as possible

Newhouse’s site leader

Comments from our residents and their family and friends

My key worker helped me fly in a little plane over my house, I have always wanted to do this. It was great. I really enjoy living here
Person supported by Newhouse Newhouse

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Can friends and families visit?

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we strive to keep the loved ones of our residents involved in their care. Every month families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Will my loved one be able to have a phone or call me?

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Are external doors kept locked?

Yes, the front door is locked as you would at your own home. All units are unlocked, except at night, to allow our residents to enjoy our garden and outdoor space.

What do residents eat and how do meal times work?

We offer a wide range of meals, with a choice of meat and vegetarian options. Residents, with support from our staff, are all involved in choosing the menu for the following week. Residents are supported to choose and prepare what they want to eat, whenever they like. We encourage people to maintain healthy diets with meal plans to suit their individual tastes. We have one kitchen and a snacks/drinks kitchen. Residents chose the menus at our monthly your-voice meetings. We have regular theme nights such as birthday parties, barbecues, Italian, curry. We cater for a range of dietary requirements such as modified consistency meals.

How does laundry work?

We have a domestic team for the laundry.

Who does the housekeeping and domiciliary tasks?

Staff support and encourage our residents to complete these tasks, to promote their independence. We also have a dedicated housekeeping and maintenance team at the home.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

How do activities work?

Activities are planned according to our residents’ choices and interests. Thorough risk assessments are conducted before any activity. Everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

How will residents be supported with their behavioural needs?

Our staff use positive behaviour support (PBS) techniques when dealing with any issues or challenges that the people we care for might be experiencing.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

What are the car parking facilities?

There is ample off-road parking.

What is the smoking policy?

There is a smoking area outside for residents to smoke or to vape. We do not permit smoking indoors. Our team aim to promote healthy lifestyles and can support the people who live here with smoking cessation programmes, if they choose.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral