Priory Notts Hill House

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About this location

Notts Hill House is located in the coastal town of Torquay in the county of Devon. We offer residential support for 15 males and females with an acquired brain injury (ABI), physical disabilities or a learning disability. We are set back on a quiet road, within walking distance from the beach and in close proximity to the town.

Our multidisciplinary team (MDT) provide high quality specialist support to the people we care for, with a focus on developing the skills and confidence to live a safe, independent, and fulfilling life.

We can also support those who have difficulties with communication and epilepsy.

Services at a glance

There are a total of 15 bedrooms at the site. Of these:
12 are en-suite bedrooms
1 is a self-contained flat
6 are on the ground floor, plus an annexe with 2 bedrooms

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Notts Hill House Lower Warberry Road Torquay Devon TQ1 1QY

We take the safety and experience of our patients and residents extremely seriously. We have an action plan in place that is well progressed and we are monitoring for the embedding of those actions.

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About our service

Our facilities and environment

Notts Hill House is a large, detached Victorian property set across three floors. Whilst the home still retains many of its Victorian features, it has undergone adaptations to provide specialist support for those with physical disabilities.

On the top floor of the property, there is a gymnasium where residents can maintain fitness and physical wellbeing, with the option of working with our physiotherapist to increase their functional skills.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Well-equipped activities room
  • Quiet room
  • Communal bathroom
  • Communal wet room
  • Gym

Notts Hill House also benefits from a large picturesque garden with wheelchair accessible decking for residents wishing to make use of the outdoor space. This is complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Wheelchair access

We also have specialised equipment within the home, such as overhead hoists, lift to access all floors and an accessible hydro-spa bath. In addition, we have a mobility-adapted site vehicle to help us to meet the needs of the people we support.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. There are 13 bedrooms in the main house, 12 of which have en-suite facilities, including a self-contained flat. In addition, there is a two-bedroom annexe with its own bathroom.

In summary, our bedrooms have features such as:

  • En-suite facilities, containing either a shower, a bath or a wet room
  • Robust, low arousal furniture
  • Wheelchair access

Our approach to support

Everybody who lives at Notts Hill House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, managing finances and maintaining family relationships.

Our support approaches at Notts Hill House include occupational therapy and physiotherapy, delivered in-house through our experienced MDT. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at Notts Hill House can be short term, respite, medium or long-term residential, depending on the needs of each person.


Everyone who lives at Notts Hill House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community. We host activities that support a person’s rehabilitation, as well as more recreational pursuits.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those who are autistic or have mental health needs as a primary diagnosis
  • Individuals under the age of 18
  • People with a severe learning disability
  • People with severe Korsakoff syndrome


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs.

We aim to ensure that each person is supported to live a fulfilling and active life in the community. Notts Hill House can support people who are stepping down from inpatient rehabilitation settings, enabling them to move towards more independent living in a residential environment.

Our team

Our highly experienced MDT consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Senior support workers
  • Physiotherapist
  • Occupational therapist (OT)

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Makaton training
  • Epilepsy awareness training
  • Diabetes management training
  • Moving and handling training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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Watch our video

Notts Hill House site tour

About the local area


Notts Hill House is set back on a quiet road, within walking distance from the beach and in close proximity to the town, in the coastal town of Torquay, Devon. Nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Beach
  • Zoo
  • Nature reserve/national park

Transport links

Notts Hill House also has excellent transport links, including:

  • A bus stop nearby with buses into the town centre and neighbouring areas such as Paignton, Newton Abbott, Plymouth, and Exeter
  • A small train station in Torquay with a mainline station based in nearby Newton Abbott
  • A short drive from the A385, A380 and A381 leaving Torquay

Comments from our residents and their family and friends

When my relative moved from the hospital into the care home setting, it was all about making sure his rehabilitation needs were met. I know that I was very much part of that, to make sure that everything was included that he wanted
Relative of person supported by Notts Hill House Notts Hill House

Resident stories

Richard's story - Notts Hill House

Richard came to Notts Hill House to continue his brain injury rehabilitation in a community setting. Since then, has made some remarkable achievements in his recovery.

Richard's story

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their own home, we can support your loved ones with video calls.

Can friends and families visit?

We encourage family and friends to visit their loved ones, we do ask that we are informed in advance of all visits just so we can make people aware of who is in their home.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes - we strive to keep the loved ones of our residents involved in their care. We can provide regular telephone updates, utilise virtual meetings such as Microsoft Teams, or send over photos to show what things the resident has been getting up to. Where appropriate and in line with best interest decisions we will often invite family and loved ones to partake in reviews of their loved ones care.

Will my loved one be able to have a phone or call me?

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. Staff are on hand 24 hours a day to facilitate phone calls with loved ones.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. We can help people decorate their space, and encourage them to bring personal items and furnishings to make their room feel their own.

Are external doors kept locked?

Yes - due to the nature of the service, external doors are locked with keypad entry systems. However, every person be risk assessed, which details the level of security needed to keep them safe. We have a large garden area and courtyard where individuals can freely exit and enter the building, and this has wheelchair access.

What do residents eat and how do meal times work?

Our residents at Notts Hill House have the optional use of their own kitchen, where we encourage the development of independent living skills. There is also a commercial kitchen which caters for all individual tastes and dietary requirements. Our team are on-hand to support people with their needs around mealtimes, including ensuring people get adequate hydration and nutrition.

How does laundry work?

Residents are given help to do their own laundry, as part of promoting independence. Our staff are on hand to offer support if and when it is required. Our team will ensure that residents always have access to clean clothes and bedding.

Who does the housekeeping and domiciliary tasks?

People are encouraged to do as much as they are able to for themselves, however staff maintain the communal areas and are on-hand to support should people need an extra hand with housekeeping.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Our residents all enjoy individually tailored and varied activity programmes. Every weekend, residents, with the support of staff, plan their upcoming week with activities that they wish to do. Activities are held both in-house and in the community, making use of Torquay’s amenities. We also organise group activities, as well as pursuits that are person-specific.

How will residents be supported with their behavioural needs?

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. Care plans are regularly reviewed, and family members will be asked for their input, in line with the Mental Capacity Act and best interests.

What are the car parking facilities?

There is a large off-road car park to the front of the property, which visitors can access.

What is the smoking policy?

Notts Hill House is a non-smoking building, however for those who do wish to smoke there is a dedicated smoking area within the grounds. We aim to promote healthy lifestyles and can support residents with smoking cessation programmes, if this is something they wish to pursue.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
Tap on a number to call
Make a referral