Priory Redlands

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About this location

Redlands is a residential service located just outside of Newport city centre. We support up to seven males and females who have a learning disability and mental health needs. This includes people with a personality disorder, bipolar disorder, and schizophrenia.

Our team are committed to ensuring the people we care for have a happy life by promoting independence and supporting them to learn life skills.

We can also support those who have:

  • Difficulties with communication
  • Epilepsy

Services at a glance

There are a total of seven bedrooms at the site. Of these:
4 have en-suite facilities
1 is on the ground floor

Contact us

Redlands 639 Chepstow Road Newport NP19 9BN
This location is regulated by the Care Inspectorate Wales.

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About our service

Our facilities and environment

Redlands is a large, detached house located in a residential area on the outskirts of Newport city centre. The accommodation consists of seven bedrooms and a variety of communal areas, which offer a homely environment for individuals to relax in.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Communal wet room

We also have lovely gardens, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Shelter
  • Vegetable patch

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Four of our bedrooms have en-suite facilities, containing either a shower or a wet room, and the remaining three have their own wash-basin facilities.

Our approach to support

Everybody who lives at Redlands has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, managing finances and maintaining family relationships.

Our support approaches at Redlands include:

  • Occupational therapy
  • Nursing
  • Physiotherapy
  • Speech and language therapy
  • Psychology
  • Psychiatry

We also have support from a local multidisciplinary team to offer some of these services. The lengths of the placements that we offer at Redlands can be transitional, respite, short, medium or long-term residential, depending on the needs of each person.


Everyone who lives at Redlands has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.


We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those with behaviours that challenge
  • Those with mobility issues that require specialist equipment, including wheelchair users
  • Those with a forensic background
  • Those who require a home where the doors are locked


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community. At Redlands we have close links with Priory Supported Living South Wales services in Newport.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes moving and handling tier 2 training, and Outcome Star™ training.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Redlands is located on a busy main road, with easily accessible transport links to Newport, Cardiff and Bristol. We are located just off the M4 corridor. Nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Leisure centre
  • Bingo hall
  • Golf course
  • Spa

Transport links

Redlands also has excellent transport links, including:

  • A local bus stop just outside the home, with regular services to Newport and other neighbourhoods
  • The city is served by Newport station, with direct rail links to Cardiff, Bristol, Swansea and London
  • Located just off the M4 corridor

A message from our site leader

My main focus is maintaining the quality of service and achieving positive outcomes for the individuals we support

Redlands’s site leader

Comments from our residents and their family and friends

I’ve loved living here. Staff have supported me through my journey to achieve my goals and to become a better person. Myself and the other residents have been here for many years, and it is like one big family
Person supported by Redlands Redlands

Family and friends FAQs

How does home leave work?

We support our residents to visit their family homes. There are no restrictions on home leave, we just ask that it is planned in advance to enable us to adjust the rota and to ensure provisions are in place like sufficient medication.

Can friends and families visit?

Yes, family and friends can visit anytime, either just to visit or to participate in events and activities. Unfortunately, family members cannot stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we understand that updates are important for many loved ones. These can be arranged via whatever communication means suits you.

Will my loved one be able to have a phone or call me?

Yes, we support all our residents to call their loved ones. We also have facilities for Zoom, Teams, or FaceTime video calls.

What are the bedrooms like?

Bedrooms are all furnished, and residents are supported to personalise them to suit their needs and wishes. We will work with people to help them decorate the space to their tastes.

Are external doors kept locked?

No, residents can come and go. However, our external doors are locked at night for safety reasons.

What do residents eat and how do meal times work?

We promote a balanced diet for the people we support, our residents can choose when they wish to eat, residents usually pick a meal one night of the week to cook for all residents, but we are more than happy to make an alternative meal.

How does laundry work?

Residents are encouraged and supported to manage laundry tasks. We have laundry facilities for residents to use.

Who does the housekeeping and domiciliary tasks?

All residents are encouraged to participate in the daily cleaning tasks with support from our staff. Everyone who lives here takes pride in their environment.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises.

How do activities work?

Residents are able to participate in whatever activity they choose. Our staff work with residents to devise a person-centred weekly activity planner of activities of the residents’ choosing. People take part in a variety of recreational pursuits, including in the local community.

How will residents be supported with their behavioural needs?

At the assessment stage, we develop in-depth support plans, considering each individuals’ unique needs. These plans will be reviewed and adapted to reflect changes in behaviours.

Do residents and families have an input into the care plans?

Yes, we encourage families to be involved with the care plans. You will play an integral role in building a person-centred care plan for your loved one, where consent has been given.

What are the car parking facilities?

We have a small car park, but there is plenty of parking on the street nearby.

What is the smoking policy?

We have a designated area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral