Priory Robinson House

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About this location

Robinson House is located in Soham, in Ely. The service offers residential support for 10 males and females who have a primary learning disability diagnosis. We are located off a main road, just outside the town centre.

Our team are dedicated to improving the health and wellbeing of the people we support, providing everyone who stays with us with the skills needed to live a healthier and happier life, back in the community.

We can also support autistic people, and those who have:

  • Difficulties with communication
  • Mild to moderate behaviours that may challenge
  • Epilepsy

Services at a glance

There are a total of ten bedrooms at the site. Of these:
3 are on the ground floor
All share communal bathroom facilities

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Robinson House 24c Fordham Road Soham Ely CB7 5AQ

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About our service

Our facilities and environment

Robinson House is a purpose-built, detached property, which is spacious, homely and relaxed. The bedrooms are split across two floors, with three on the ground floor.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Quiet room
  • Utility room
  • Sensory room
  • Communal bathroom
  • Communal wet room

We also have a large garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Summer house
  • Wheelchair access

We also have specialised equipment within the home, such as hoists, a stair lift and height-adjustable bath. In addition, we have a mobility-adapted site vehicle to help us to meet the needs of the people we support.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have wheelchair access, and each has a sink and vanity unit.

Our approach to support

Everybody who lives at Robinson House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at Robinson House include:

  • Positive behaviour support (PBS)
  • Occupational therapy
  • Nursing
  • Physiotherapy
  • Speech and language therapy
  • Psychology

We also have support from a local multidisciplinary team to offer these services. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at Robinson House can be short-term, medium-term or long-term residential, depending on the needs of each person.


Everyone who lives at Robinson House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those with an eating disorder
  • Those with dementia
  • Those who have been diagnosed with an alcohol addiction


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Housekeeper

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Makaton training
  • Epilepsy training
  • Diabetes management training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Robinson House has a number of amenities nearby including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema
  • Nature reserve/national park

Transport links

Robinson House also has excellent transport links, including:

  • A bus stop is located opposite the home to nearby towns Ely and Newmarket
  • A 10-minute walk to a train station, with direct trains to Ipswich, Peterborough, Bury St Edmonds, and Colchester

A message from our site leader

Robinson House prides itself on the fact that we are a home for life and we have adapted our service to support people whatever their health needs. Staff are encouraged to ask questions and any new procedures are implemented after consultation with the whole team. The management lead by example, by delivering hands-on care, and offering mentoring to our staff

Robinson House’s site leader

Comments from our residents and their family and friends

As the mother of a resident at Robinson House, I cannot state strongly enough how happy I am with the care my son receives. All his medical, personal, and emotional needs are met to a very high standard. The whole house is very well kept and has a happy atmosphere. The staff team, led by the manager and her deputy, work very hard to achieve this standard, and I am very grateful to them
Parent of person supported by Robinson House Robinson House

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their own homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Can friends and families visit?

Family and friends are welcome to visit and participate in activities at the service. Visitors can also make use of the summer house located in the garden, to spend one-on-one time with their loved one. We ask that we are informed in advance of all visits, as some of the people who live here may become stressed or anxious when unknown visitors arrive.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we do strive to keep the loved ones of our residents involved in their care. We will communicate health appointments, and any changes to needs. We can arrange regular catch-ups, either in person or via telephone, to ensure you are kept informed.

Will my loved one be able to have a phone or call me?

Our home has two incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time. In addition, we can support our residents to get their own mobile phone, where appropriate. We also support them on their iPad to have video calls with their loved ones.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Our bedrooms all have their own sinks within the room, and vanity cases to store toiletries.

Are external doors kept locked?

Our door is locked from the inside for security purposes, meaning people can leave free, but must ring the bell to enter. We have a large garden area where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

Residents who already have developed their independent living skills can prepare lunch themselves, or with support from our staff. People who feel they need further support will have their meals made for them, based on their food preferences and dietary requirements. This will be outlined in each person’s care plans.

How does laundry work?

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room on-site with laundry facilities, which residents make use of either independently or with the support of their key worker.

Who does the housekeeping and domiciliary tasks?

We have a housekeeper who maintains the general cleanliness of the home, and staff support with tasks like cleaning. Residents are encouraged to take in active role within a variety of domiciliary tasks, where they are able and in line with their support plans.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Every person who lives at Robinson House has their own tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure the resident can have an input into the planning of activities.

How will residents be supported with their behavioural needs?

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We require our care plans which include restrictions to be assessed frequently, for example procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Do residents and families have an input into the care plans?

We work with social workers, family members and residents to develop care plans which are in the best interests of each individual. Our team will make use a variety of communication tools and work with health professionals to aid each person we support in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input, where appropriate.

What are the car parking facilities?

Here at Robinson House there is on-site parking.

What is the smoking policy?

We do not allow smoking inside the property, including vapes, and there is a designated smoking area in the back garden. Residents are able to buy cigarettes or vapes at the shops, as this is their choice. We can also support residents with smoking cessation programmes, if this is something they want to do.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral