Priory Shaftesbury Mews

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About this location

Shaftesbury Mews is located in the Jordanstown area of Belfast, off the main road on the Antrim coastline. It offers residential and nursing support to 18 people, who are on the autism spectrum, or have a learning disability. The home can also support those with physical health needs and a brain injury.

Our team are dedicated to improving the health and wellbeing of the people we support, helping them to achieve positive outcomes. We want to help each person we care for to have a healthy, happy and independent life, within a safe and welcoming home.

Services at a glance

There are a total of 18 bedrooms at the site. Of these:
18 are en-suite bedrooms
18 are on the ground floor

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Shaftesbury Mews 646 Shore Road Whiteabbey County Antrim BT37 0PR

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About our service

Our facilities and environment

Shaftesbury Mews is made up of three large, detached, purpose-built bungalows, with lots of space and offering a relaxed, homely environment:

  • Bungalow 1 is female-only, supporting women with a learning disability or physical disabilities
  • Bungalow 2 is male-only, supporting men with an acquired brain injury
  • Bungalow 3 is male-only, supporting autistic men, and men with a learning disability or physical disabilities

Each bungalow has six en-suite bedrooms with a wet room, which are individually decorated. Each bungalow has a dining room, lounge and access to a private garden. There is also a bathroom with an accessible bath in each bungalow. Bungalow three also has a sensory suite.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Well-equipped activities room
  • Sensory room
  • Communal bathroom
  • Activity room

We also have a very large garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Communal seating
  • Swings
  • Wheelchair access
  • Vegetable patch

We also have specialised equipment within the home, such as hoists and a height-adjustable bath.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have:

  • En-suite facilities, containing either a shower or a wet room
  • Wheelchair access

Our approach to support

Everybody who lives at Shaftesbury Mews has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at Shaftesbury Mews include positive behaviour support (PBS) and nursing. We also have support from a local multidisciplinary team, including regular reviews from a chiropodists, community psychiatric nurses, dieticians, GPs, medical professionals, opticians, speech and language therapists, social workers and specialised regional roles.

In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals. The lengths of the placements that we offer at Shaftesbury Mews can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Shaftesbury Mews has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those with active, significant self-harm risks


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

We have supported people moving from family homes and those transferring from hospitals. Priory is is actively engaged in the development of supported living services in Northern Ireland.

Our team

Our highly experienced, multidisciplinary team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Senior support workers
  • Nurses
  • PBS practitioner
  • Activities co-ordinator

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Epilepsy training
  • Autism specialist training
  • Dysphagia training
  • Picture Exchange Communication System® (PECS)
  • Diabetes management
  • Sensory support training
  • Learning disability training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Shaftesbury Mews has a number of amenities nearby including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Nature reserve/national park

Transport links

Shaftesbury Mews also has excellent transport links, including:

  • A local bus stop just outside the home
  • A local train station
  • Excellent road links to the city centre

Case studies

Daniel's story

A message from our site leader

Shaftesbury Mews supports residents with complex presentations to live as independently and safely as possible. Each bungalow feels homely and welcoming and the people we care for participate in bungalow, service and inter-service activities

Shaftesbury Mews' site leader

Comments from our residents and their family and friends

I really like my bungalow and living with other people. I enjoy sitting in the garden and keeping it tidy. I feel so much more independent now
Person supported by Shaftsbury Mews Shaftesbury Mews

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls. For residents in wheelchairs, we work with their local community multidisciplinary team to facilitate family home visits.

Can friends and families visit?

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we strive to keep the loved ones of our residents involved in their care. Every month families are invited to a meeting at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Will my loved one be able to have a phone or call me?

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

Are external doors kept locked?

Yes, the front door is locked as you would at your own home. All units are unlocked, except at night, to allow our residents to enjoy our garden and outdoor space. Our front doors all have keypads and the front gate has remote-control operation.

What do residents eat and how do meal times work?

We have a central kitchen that prepares meals for all residents. We offer a wide range of meals, with a choice of meat and vegetarian options. Residents, with support from our staff, are all involved in choosing the menu for the following week. Each bungalow has its own kitchen and residents, with support from our staff, can prepare drinks, snacks and meals in line with their support needs. We encourage people to maintain healthy diets with meal plans to suit their individual tastes.

How does laundry work?

Laundry is completed by our dedicated housekeeping staff.

Who does the housekeeping and domiciliary tasks?

We also have a dedicated housekeeping and maintenance team at the home who complete all these tasks.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

How do activities work?

There is a weekly schedule of daily group activities planned at Shaftesbury Mews and all our residents have a plan of individual activities. We recognise that sometimes people might not want to participate on a certain day so will seek to support their decision and consider the reasons behind it. We have a full activity plan including on-site activities such as massage therapy, pet therapy, mobile farm, arts and crafts. And off-site activities such as boccia, swimming, music therapy, cinema and bowling.

How will residents be supported with their behavioural needs?

We use the PROACT-SCIPr-UK® framework, which means we focus on proactive strategies, rather than physical intervention. We recognise that people with a learning disability have the same aspirations and expectations as everyone else and should be empowered to achieve these. Some of our residents have sensory requirements to reduce anxieties, over-stimulation or to assist with emotional regulation, and these needs will be incorporated into their support plans.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

What are the car parking facilities?

There is ample off-road parking.

What is the smoking policy?

There is a smoking area outside for residents to smoke or to vape. We do not permit smoking indoors. Our team aim to promote healthy lifestyles and can support the people who live here with smoking cessation programmes, if they choose.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

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Make a referral