Priory The Oaks and Woodcroft

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About this location

The Oaks and Woodcroft is located in Mattishall, Norfolk. It offers residential support for 12 males and females with a primary learning disability diagnosis. We are off a main road, in a village.

Our team are dedicated to providing support to our residents in a homely environment in the community, ensuring they are safe while promoting independence and ensuring a good quality of life.

We can also support autistic people and those who have:

  • Difficulties with communication
  • Physical disabilities
  • Mild to moderate behaviours that challenge
  • Epilepsy

Services at a glance

There are a total of 12 bedrooms at the site. Of these:
12 are on the ground floor

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The Oaks and Woodcroft 2a Dereham Road Mattishall Dereham NR20 3AA

We take the safety and experience of our patients and residents extremely seriously. We have completed our action plan addressing all the areas of concern raised by our regulators.

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About our service

Our facilities and environment

The home is comprised of two separate bungalows, offering lots of space and a relaxed, homely environment. Each bungalow has six bedrooms, all of which are on the ground floor. All of the residents share a communal wet room. In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Utility room
  • Sensory room
  • Communal bathroom
  • Communal wet room

We also have a garden, complete with:

  • Lawn
  • Patio
  • Communal seating
  • Wheelchair access

We also have specialised equipment within the home, such as sensory lighting, hoists and a height-adjustable bath. In addition, we have a mobility-adapted site vehicle to help us to meet the needs of the people we support.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our accommodation is set within a bungalow, with all bedrooms therefore being on the ground floor, offering wheelchair access.

Our approach to support

Everybody who lives at The Oaks and Woodcroft has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

Our support approaches at The Oaks and Woodcroft include:

  • Positive behaviour support (PBS)
  • Occupational therapy
  • Nursing
  • Physiotherapy
  • Speech and language therapy
  • Psychology

PBS is delivered by our regional PBS lead. We also have support from a local multidisciplinary team to offer these services, including a psychologist. In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals.

The lengths of the placements that we offer at The Oaks and Woodcroft can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at The Oaks and Woodcroft has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Those with a personality disorder
  • Those who require physical restraint


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community. We support people to move into their own homes in the community through our supported living services.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • Team leaders

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes PBS training.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


The Oaks and Woodcroft has a number of amenities nearby including:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Park
  • Cinema

Transport links

The Oaks and Woodcroft also has nearby transport links, including:

  • A 5 minutes’ walk to the bus stop, with regular services to Norwich, Dereham and other local places
  • A 10-minute drive into Dereham
  • A 20-minutes’ drive to Norwich

A message from our site leader

Here at The Oaks and Woodcroft we are a small service, and as such, consider ourselves as a family. All residents are treated with dignity, respect, and compassion. They are individuals, and all aspects of their journey here is tailored to their individual needs and preferences, whilst always ensuring they feel safe. We strive for excellence and no two days are the same. We have a staff team that are highly trained in the service user’s individual needs and always work to Priory's values: striving for excellence, being positive, putting people first, acting with integrity, and being supportive.

The Oaks and Woodcroft’s site leader

Comments from our residents and their family and friends

We feel safe in our home and enjoy staff engaging and supporting us to live our best life
Person supported by The Oaks and Woodcroft The Oaks and Woodcroft
Thank you for all the support you have given me. I now go to college
Person supported by The Oaks and Woodcroft The Oaks and Woodcroft

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit.

Can friends and families visit?

Family and friends are welcome to visit and participate in activities at the service. We do ask that we are informed in advance of all visits as some residents may become stressed or anxious when unknown visitors arrive. Unfortunately we cannot cater for visitors to stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we strive to keep the loved ones of our residents involved in their care, where this is in line with best interests or resident’s wishes. We can arrange regular catch-ups either in person or via telephone, to ensure families are kept informed.

Will my loved one be able to have a phone or call me?

Our home has four incoming phone lines, and there are cordless phones at various points around the property which can be used by residents at any time, with support from our staff.

What are the bedrooms like?

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes. Some of the furniture has been purchased to suit the needs of our residents and some of it is fitted, and therefore cannot be removed.

Are external doors kept locked?

Yes, due to the nature of our service, our external doors are locked. However every resident will be risk assessed to determine the level of security needed. We have a garden area where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

Residents are supported to choose and prepare what they want to eat, whenever they like. We will however support residents with any problems or concerns they may have around mealtimes, such as preparing their meals. Our team will also seek guidance from family members and nutritionists to ensure that special dietary requirements are catered for.

How does laundry work?

We have a utility room with laundry facilities, which residents make use of either independently or with the support of their key worker.

Who does the housekeeping and domiciliary tasks?

Staff will undertake daily domiciliary tasks whilst encouraging our residents to help.

Is there anything they can’t bring or have?

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Activities are planned according to our residents’ choices and interests, and everyone has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure they can have an input into the planning of activities.

How will residents be supported with their behavioural needs?

We use verbal de-escalation techniques when dealing with any behavioural needs and pro re nata (PRN) medication is used only as a last resort, if required. Our team are trained in PBS, and we have support from a regional PBS lead within Priory.

Do residents and families have an input into the care plans?

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others where appropriate.

What are the car parking facilities?

There is on-site parking.

What is the smoking policy?

There is a smoking area for residents to smoke or to vape, outside. We promote healthy lifestyles and encourage smoking cessation, if the resident chooses this.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

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