Priory The White House

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About this location

The White House is located in Feltham, in the London borough of Hounslow. It offers residential support for six adults who are on the autism spectrum or have a learning disability. We are on a quiet street, but close to the high street and public transport.

Our team are dedicated to improving the health and wellbeing of the people we care for, helping them to achieve positive outcomes. We want to help each resident to live their best lives.

We can also support those who have:

  • Mental health needs
  • Difficulties with communication
  • Mild to moderate behaviours that challenge
  • Epilepsy

Services at a glance

There are a total of six bedrooms at the site. Of these:
1 has en-suite facilities
2 are on the ground floor

Contact us

White House 39a Shaftesbury Avenue Feltham Middlesex TW14 9LN

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About our service

Our facilities and environment

The White House is set within a spacious, detached home, which offers a relaxed, homely environment for the people we support. There are six bedrooms split over two floors. Two of the bedrooms are on the ground floor. Residents also have use of a communal bathroom, and all of the bedrooms have their own wash basins.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Utility room
  • Communal bathroom
  • Communal wet room

We also have a large rear garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Wheelchair access

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes, and contain their own washbasins. One of our bedrooms has en-suite facilities, containing a shower.

Our approach to support

Everybody who lives at The White House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, and maintaining family relationships.

We also have support from a local multidisciplinary team including:

  • Positive behaviour support (PBS)
  • Occupational therapy
  • Nursing
  • Physiotherapy
  • Speech and language therapy
  • Psychology

In addition, we use tools such as the Outcomes Star™ to support our residents to achieve their goals. The lengths of the placements that we offer at The White House can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at The White House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community. At The White House, we have close links with Priory Supported Living London and Home Counties.

Our team

Our highly experienced team consists of:

  • Service manager
  • Support workers
  • Senior support workers

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes PBS training.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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Explore The White House

The White House service video
The White House site tour

About the local area


The White House is situated in Feltham with easy access to local shops and amenities, including:

  • Supermarket
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Park
  • Library
  • Zoo
  • Cinema

Transport links

The White House also has excellent transport links, including:

  • A bus stop 10 minutes’ walk with access to the main routes
  • Feltham Train station is a 15 minute walk
  • The M3 is a 15 minutes’ drive

A message from our site leader

I would like each one of our residents to achieve their goals and aspirations, whilst having fun. I also want each member in my team to grow professionally and build their careers

The White House’s site leader

Comments from our residents and their family and friends

I like the White House very much. The staff look after me and support me to go to the dentist, chiropodist and the doctors
Person supported by The White House The White House

Family and friends FAQs

How does home leave work?

We support our residents to attend family events and visit their family homes, sometimes accompanied by their key worker if support is needed. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported.

Can friends and families visit?

Family and friends are welcome to visit and participate in activities at the service. Unfortunately we cannot cater for visitors to stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

We are committed to keeping the loved ones of our residents involved in their care. Families are regularly invited to meetings at the home, where they will meet with the residents’ support team and find out about day to day life in our home. More regular catch-ups either in person or via telephone, are also be arranged.

Will my loved one be able to have a phone or call me?

Our home a phone line, and there is cordless phone which can be used by residents at any time. Our residents are supported to get their own mobile phone, where appropriate.

What are the bedrooms like?

All our bedrooms are all furnished, and some of the furniture has been purchased to suit the needs of our residents and cannot be removed. We encourage residents to bring in their own belongings and decorations to make it feel more homely.

Are external doors kept locked?

Yes, due to the nature of our service, our external doors are locked. However, every resident is individually risk assessed. We have a large garden area and courtyard which can be enjoyed by residents, who can come and go freely between the home and the garden.

What do residents eat and how do meal times work?

We support residents with their meals and special dietary requirements. They can choose and prepare their own meals, with extra help if needed. Family members often give us invaluable information about their likes and dislikes.

How does laundry work?

Residents are given help to do their own laundry in our utility room. Our team also provide clean clothes and bedding.

Who does the housekeeping and domiciliary tasks?

Cleaning is carried out by our residents on a rota. It helps to promote independence but any issues and support needs are discussed in our monthly resident meetings.

Is there anything they can’t bring or have?

Please do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. Some items are restricted, where the risks cannot be appropriately managed.

How do activities work?

Everyone we care for has a tailored activities planner. This will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure the resident can have an input into the planning.

How will residents be supported with their behavioural needs?

Our residents are supported with detailed care plans, so our team have a really strong understanding of their needs, preferences and goals. If a person’s behaviours change, we will review and amend their care plans accordingly. All of our team are trained in PBS. We also have the support of a regional PBS lead within Priory, and PBS professionals in the community, where required.

Do residents and families have an input into the care plans?

We use a variety of communication tools to develop care plans in partnership with our residents. The views of their loved ones and wider support team are also sought, where appropriate.

What are the car parking facilities?

We have space for two cars and on-street parking is free.

What is the smoking policy?

Residents can smoke by the designated smoking area in the back garden. We don’t permit smoking inside the building, including vapes. Residents are able to buy cigarettes and vapes at the shops.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

Call Us
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Make a referral