Priory Weir End House

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About this location

Weir End House is located close to the market town of Ross-on-Wye in Herefordshire. The service offers residential support for 11 males and females who are on the autism spectrum or have a learning disability.

We want the people we support to live a healthy, happy and enjoyable life. Our team support them to be independent, both in the home and when they are out in the community. The home is located just off a dual carriageway, and is approximately four miles from the town centre.

We can also support people who have:

  • Mental health needs
  • Epilepsy
  • Communication difficulties

Services at a glance

There are a total of 11 bedrooms at the site. Of these:
1 is an en-suite bedroom
3 are self-contained flats
2 are on the ground floor

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Weir End House Weir End Ross-on-Wye HR9 6AL

We take the safety and experience of our patients and residents extremely seriously. We have completed our action plan addressing all the areas of concern raised by our regulators.

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About our service

Our facilities and environment

Weir End House is a large Victorian style property which is over 100 years old. This is reflected in some of the home’s stunning characteristics.

Our bedrooms are located on the second floor in the main house. We also have three self-contained flats attached to the main house, where residents are able to live as independently as possible. These residents come into the main home for their meals, medication and activities.

In summary, we offer:

  • 2 communal lounges
  • Kitchen
  • Large dining room
  • Utility room
  • Conservatory
  • Communal bathrooms

We also have a garden, complete with:

  • Secure fencing
  • Lawn
  • Patio
  • Seating area
  • Shelter
  • Sensory garden

We also have specialised equipment within the home, such as hoists. In addition, we have a mobility-adapted minibus to help us to meet the needs of the people we support.

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. One of the bedrooms in the main house has en-suite facilities and the remaining bedrooms share three communal bathrooms. All of our flats are self-contained and share a communal bathroom.

Our approach to support

Everyone who lives at Weir End House has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as personal care, going out in the community, family visits, household tasks, holidays, doing activities and attending healthcare appointments such as the dentist, optician and GP.

We are able to access positive behaviour support (PBS) input through Priory's internal team. We also have support from a local multidisciplinary team, including a community learning disability team (CLDT).

All of our residents are mobile and staff support each person to be as independent as possible. The lengths of the placements that we offer at Weir End House can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Weir End House has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.


We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who present severe behaviours that challenge
  • Those who present a risk of absconding, due to our location near a busy dual carriageway


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community. At Weir End House we have close links with Priory Supported Living The Shires.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support worker
  • Housekeeper
  • Gardener
  • Maintenance staff

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes buccal midazolam training.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Weir End House is situated just off the A40 dual carriageway, near to Ross-on-Wye town centre. Neighbouring towns and cities include Hereford which is around 15 miles away and Gloucester which is 22 miles away. These places are accessible via our site vehicle, taxis and bus routes from the town centre. Other nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office
  • College
  • Park
  • Library
  • Cinema

Transport links

Weir End House also has excellent transport links, including:

  • Nearby bus stop
  • A local bus and train station in the town centre
  • Good bus and taxi routes from the town centre

Due to being situated on a busy dual carriageway, we advise that people travel to and from Weir End House by car.

A message from our site leader

We like to empower our residents to achieve their goals and be the best they can be, while living a happy, enjoyable and fulfilled life. All the people we care for are treated and respected as individuals and our staff strive to deliver consistent, excellent quality of care

Weir End House’s site leader

Comments from our residents and their family and friends

I love it here. I get to go on holiday, go shopping and do lots of nice things. It is great!
Person supported by Weir End House Weir End House

Family and friends FAQs

How does home leave work?

Residents are able to visit home and attend family events. We can drop people off at home and pick them up again after their visit, in order to support everyone’s needs, in line with individual care packages. Some residents are collected by their families for special events such as holidays, Easter and Christmas, before returning to the home.

Can friends and families visit?

Family and friends are welcome to visit the home at any time between the hours of 8am and 10pm. We do ask that we are informed in advance of all visits as some of our residents may become stressed or anxious when a family member or friend spontaneously turns up without prior knowledge.

In the past, we have had family barbecue events at the home and invited along all family members, as well as doctors, nurses and therapists who have had input into the lives of the people we support. Unfortunately, we cannot cater for visitors to stay overnight.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

We involve close family when creating our support plans, as they are the people that know and understand our residents best. They may provide useful information and insight based on previous experiences which, in turn, will help us to deliver the correct level of care and support that the resident may need. We then treat this as a working document that is updated and modified whenever there is a change in the resident’s needs or circumstances.

Will my loved one be able to have a phone or call me?

Yes, we have three cordless telephones that can be taken into any of the rooms that are not in use, for privacy. Where appropriate, we do have some residents that own and operate their own mobile phone devices.

What are the bedrooms like?

Bedrooms are all furnished and tailored to the residents’ wishes. We have an on-site maintenance worker which means that bedrooms can be personalised or changed more frequently. This might include hanging new pictures and changing the colours on the walls.

Are external doors kept locked?

Yes, due to the nature of our service and the people we support, the main doors to and from the house are key coded. These codes release when the emergency alarm is raised to ensure a swift evacuation. Each resident is risk assessed independently and the code to the door is provided to residents who have capacity and understand the risk of living close to a busy dual carriageway.

What do residents eat and how do meal times work?

We have a 6-week rolling food menu that is created with input from the people we support. Our menus are usually changed seasonally, and we aim to include our residents’ favourite meals as a choice, as well as alternatives should a resident prefer to have something different. Some of the people we support have speech and language therapy (SaLT) guidelines in place, which staff use to safely prepare the food as required.

How does laundry work?

We have a laundry room on-site, which is accessible to everyone. Staff can support residents as and when needed. We have a laundry rota in place that ensures all residents have a few days throughout the week where they can be supported to complete their laundry.

Who does the housekeeping and domiciliary tasks?

We have a dedicated housekeeper who completes most of the household tasks. Some of our residents that are able to, also complete daily living tasks with support from our staff.

Is there anything they can’t bring or have?

Residents are not allowed to bring their own shop-bought medications to site. All medication must be prescribed by a pharmacist or purchased under homely remedies.

How do activities work?

All our residents have a tailor-made activities planner, which includes both in-house and community activities. Any spontaneous activities are recorded in residents’ daily notes under the activities section. Everyone’s activities planner is different as we take into account each resident’s one-to-one hours.

How will residents be supported with their behavioural needs?

Each resident has a behaviour section within their care plan, which documents how the person may present in certain situations. The care plan is risk assessed and if prescribed pro re nata (PRN) protocols are in place, this is reviewed monthly. Each time PRN medication is used, this will be recorded on our internal system.

Do residents and families have an input into the care plans?

Yes, we work with all external agencies and family members to develop care plans that are in the best interests of the people we support. In addition, each resident is involved as much as practically possible in their support plans. Those that lack capacity are still given choices and supported to make choices where they can. Care plans are reviewed monthly by the resident’s key worker and any changes required are recorded and changed within the care plan. We have regular key worker meetings in order to ensure that care plans are still relevant and up to date.

What are the car parking facilities?

We have a car park adjacent to the flats for six vehicles, and we have an overflow car park which can accommodate a further five vehicles. There is also parking at the front of home, but this is reserved for fleet vehicles only.

What is the smoking policy?

There are two designated smoking areas at Weir End House. Smoking is not permitted outside of these areas or inside any of the buildings.

What are your fees and how are they funded?

Our fees can vary and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

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