Priory Wells Road

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About this location

Located in Knowle, Bristol, Wells Road offers residential support for six females who are on the autism spectrum, have a learning disability or mental health needs. The service is on a main road, close to the city centre.

Our team are dedicated to providing the skills needed for our residents to live a healthier and happier life back in the community. We believe in effective communication, active listening, an open and honest approach, humour, empathy and positive risk taking, in the least restrictive way possible.

We can also support those who have:

  • Difficulties with communication
  • Mild to moderate behaviours that challenge
  • Epilepsy

Services at a glance

There are a total of six bedrooms at the site. Of these:
6 have en-suite facilities
1 is on the ground floor

Contact us

Wells Road 240 Wells Road Knowle Bristol BS4 2PJ

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About our service

Our facilities and environment

Wells Road is a beautiful Edwardian property with light, spacious double bedrooms, all with en-suite facilities. One of the bedrooms is on the ground floor.

In summary, we offer:

  • A large lounge with plenty of seating
  • Kitchen and dining room
  • Utility room
  • Conservatory
  • Communal wet room

We also have our own garden, complete with:

  • Secure fencing
  • Patio
  • Communal seating
  • Shelter
  • Wheelchair access

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. Our bedrooms have en-suite facilities, containing either a shower, a bath or a wet room.

Our approach to support

Everybody who lives at Wells Road has their own person-centred care plan, which is co-produced with input from the individual, their family members and professionals involved in their care. We aim to help everyone in our care to make their own choices about the support they receive. This may include support in a number of areas, such as going out in the community, personal care, cooking and cleaning, managing finances and maintaining family relationships.

Our support approaches at Wells Road include positive behaviour support (PBS). We also have support from a local multidisciplinary team, including a psychologist. In addition, we use tools such as the Outcomes Star™ and Active Support to help our residents to achieve their goals.

The lengths of the placements that we offer at Wells Road can be medium or long-term residential, depending on the needs of each person.


Everyone who lives at Wells Road has their own personalised activities planner and are encouraged to take part in activities which are meaningful and fulfilling to them. Our dedicated team organise a variety of activities at the home, as well as out in the community.

We focus on supporting our residents to grow their independence. For some people, this may mean developing their daily living skills within the home. For others, this could be accessing work or educational opportunities in the local community.

Exclusion profile

  • Those who pose a risk to others in communal living areas
  • Males, as we are a female-only home


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which help the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Our team

Our highly experienced team consists of:

  • Service manager
  • Deputy manager
  • Support workers
  • PBS practitioner

Our team receive specialist staff training, designed to meet the needs of each individual we support. This includes:

  • Epilepsy awareness training
  • Diabetes management training
  • Specific sensory needs training

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Wells Road is on a main road and bus route. We are close to a local train station and Bristol city centre. Nearby amenities include:

  • Supermarket
  • Shops
  • Café
  • Restaurant
  • Pub
  • GP surgery
  • Post office

Transport links

Wells Road also has excellent transport links, including:

  • A bus stop opposite with regular local transport links
  • A 15 minutes’ walk from a train station
  • A 20-minute walk into Bristol city centre
  • A 15 minutes’ drive to M5, M32 and M4

A message from our site leader

We offer quality care to all our residents. We are committed providing the right care at the right time provided by skilled support workers. We promote effective communication to ensure we involve all our residents in all the decisions about their care. They are at the centre of all we do and we want to help them achieve their goals and outcomes in the least restrictive way

Wells Road’s site leader

Comments from our residents and their family and friends

I like living here. The staff try to help me. I have lost weight and now go into the community again. I go swimming every week and go to the gym now too
Person supported by Wells Road Wells Road

Family and friends FAQs

How does home leave work?

We encourage and support home visits with family, for those people in our care who are able and have the option to do so. Home visits can be accompanied by key allocated staff or visits can be arranged to facilitate the travel only. This is risk assessed and agreed with family members, prior to visits taking place.

Can friends and families visit?

Yes, we welcome visits from family and friends. Visitors are not able to stay overnight, and we cannot guarantee a room that is separated from other activities.

Will I be involved and kept up to date with the progress of my loved one’s care and support?

Yes, we strive to keep the loved ones of our residents involved in their care, where it is appropriate to do so, and consent has been given.

Will my loved one be able to have a phone or call me?

Yes, we have a landline within Wells Road for those who do not have access or cannot access a mobile phone.

What are the bedrooms like?

Our bedrooms are large, double and en-suite bedrooms. They are available furnished or unfurnished, and are able to be personalised to suit a resident’s preferences and taste.

Are external doors kept locked?

Yes, due to the nature of the service, external gates are kept locked, however every resident will be risk assessed which will detail the level of security needed. We have a courtyard where individuals can freely exit and enter the building.

What do residents eat and how do meal times work?

We have a weekly meal planner that is created with the input from each resident. Each resident can choose a meal per day of the week. Evening meals and suppers are also chosen with resident involvement, ensuring that special dietary requirements are catered for.

How does laundry work?

Our team will ensure that residents always have access to clean clothes and bedding. We have a utility room with laundry facilities, which residents can use either independently or with the support of their key worker.

Who does the housekeeping and domiciliary tasks?

Residents are supported to be involved in the cleaning of their rooms. Communal cleaning is completed by staff team, with involvement from residents, where they are able to do so.

Is there anything they can’t bring or have?

We would ask that residents do not bring valuables such as family heirlooms to our home, as we cannot guarantee their safety. We may place restrictions on some items where the risks cannot be appropriately managed, such as non-approved drugs and medications, solvent-based products and lighters.

How do activities work?

Every resident has a tailored activities planner, which will include both in-house activities as well as visits into the community. Their key worker may use a variety of communication tools to ensure the resident can have an input into the planning of activities. Our ideal location in a suburban area of Bristol means we have great access to local amenities, providing rich grounds for a varied calendar of activities.

How will residents be supported with their behavioural needs?

Our PBS practitioner works with individuals to deliver bespoke PBS plans, where required. In addition, we use the PROACT-SCIPr-UK® framework, which means we focus on minimising restrictions. For example, procedures for interventions such as pro re nata (PRN) medication are regularly reviewed and removed, where possible.

Do residents and families have an input into the care plans?

We work with social workers, family members and residents to develop care plans which are in the best interests of our residents. We use a variety of communication tools and work with health professionals to aid each resident in having a say about every aspect of their care. Care plans are regularly reviewed, and family members will be asked for their input.

What are the car parking facilities?

We don’t have off-road parking at the service, but you can park for free on the road.

What is the smoking policy?

We have a designated smoking area in the back garden, which has a shelter. We don’t permit smoking inside the building, and this includes vapes. Residents are able to buy cigarettes and vapes at the shops, if this is what they choose.

What are your fees and how are they funded?

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.

How to make a referral

Our service provides high quality support to people with varying levels of need. Referrals can be made through the individual’s social care team or, if relevant, their local health authority. If you are a professional looking to make a referral, please call us or fill in our enquiry form.

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