Priory Western Avenue

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About this location

Western Avenue is a supported living service, offering 24-hour support to four people with a learning disability and those with mental health needs.

Western Avenue is located in Newport, in Wales. We form part of Priory Supported Living South Wales, within the Newport Wales local authority area and are managed by Chrysalis, the housing provider. We are situated just off a main road, not far from the M4.

Our specialist support enables people to live independently and make their own choices on every aspect of their lives, with support from our staff team. At Western Avenue, we are committed to reflecting the guidance of The Reach Standards in everything we do. This means we work with our tenants to ensure they receive the right support to help them achieve their goals and reach their full potential.

Services at a glance

There are a total of four placements at the site. Of these:
1 is self-contained
3 have shared facilities
1 is on the ground floor

Contact us

Regional office Floor 6 Clarence House Clarence Place Newport NP19 7AA

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About our service

Our facilities and environment

Western Avenue is a newly refurbished terraced property, with three bedrooms on the first floor and a self-contained annexe located on the ground floor.

Communal areas include:

  • A lounge
  • Kitchen
  • Dining room
  • Garden

Our bedrooms

All of our bedrooms are comfortable, welcoming and can be personalised to individual tastes. There are three bedrooms in the main home, which share facilities. In addition, there is an annexe to the rear of the property, which contains a self-contained flat. This can provide a step down into a more independent environment, and has its own kitchen, bathroom, lounge, bedroom, patio and entrance.


We offer free on-site parking for visitors on our large driveway at the front of the property.

Our approach to support

Everybody who lives at Western Avenue has their own person-centred support plan, which is co-produced with input from the individual, their family members, and professionals.

We aim to enable each tenant to make their own choices about the support they receive. This may include support in a number of areas, such as upkeep of personal care, managing medication, food preparation and cooking, cleaning and laundry, managing finances including budgeting and debt management, how to maintain a tenancy, holding down relationships with family and friends, support with a healthy diet and exercise, and booking and attending health appointments.

Our support approaches at Western Avenue include positive behaviour support (PBS) and we can also offer outreach packages. In addition, our team receive specialist staff training, bespoke to the needs of each individual we support.


Everyone who lives at Western Avenue is supported to pursue their own interests and hobbies, both in and outside the home, and are encouraged to take part in activities which are meaningful and fulfilling to them.

We focus on supporting tenants to grow their independence. For some people, this may mean developing their daily living skills within their home. For others, this could be accessing work or educational opportunities in the local community.

We also offer:

  • Opportunities to join local social groups
  • Karaoke nights
  • Gym
  • Swimming
  • Cinema
  • Bowling
  • Community and social events


Through our network of healthcare, residential and supported living facilities, we provide unique care pathways which enable the people we support to progress towards greater independence. Every individual we support is provided with a bespoke pathway plan, tailored according to their individual needs. We aim to ensure that each person is supported to live a fulfilling and active life in the community.

Contact us for help, referrals or more information

At Priory, we want to ensure we provide the very best service to each individual we support. Contact us for more information, or to make a referral.

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About the local area


Nearby amenities include:

  • Shops
  • GP surgery
  • Post office
  • Local takeaway
  • Charity shop
  • Golf course

Transport links

We also have good transport links. We are:

  • A few minutes away from the nearest bus
  • A 5-minute bus ride from the main town of Newport
  • Near a train station in Newport

A message from our site leader

We work hard to ensure our tenants are supported to live their best lives

Western Avenue’s site leader

Information for friends and family

If you would like further information on Priory Supported Living Services, please visit our frequently asked questions section.

Comments from our residents and their family and friends

This is the best place I have lived in by far. The house is amazing and I love living here, it feels like home
Tenant supported by Western Avenue Western Avenue

Contact us for help, referrals or more information

If you have any questions or need further information about funding, referrals or our supported living services, please visit our funding and referrals page

Call Us
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Make a referral