A local mental healthcare hospital rated ‘outstanding’ for being ‘well led’

  • Hospital director “inspires a shared purpose”
  • The hospital wards offer a “calm, positive and friendly environment”


A specialist inpatient and recovery hospital for women, Pelham Woods, has been rated ‘outstanding’ in the “well led” assessment category, by the health and social care regulator, the Care Quality Commission (CQC).

In their review of the “well led” category, the CQC said: “The service was well led at ward level and by the hospital director with an inspiring shared purpose.

“Staff were striving to deliver and motivate staff to succeed with great commitment towards continual improvement and innovation. Staff were proud of their work and the progress patients were making.” The inspectors went on to say: “There were consistently high levels of constructive engagement with staff and patients.”.”

Pelham Woods was rated ‘good’ in all other categories: “is the service safe”, “effective”, “caring” and “responsive”. The CQC said, “We observed staff engaging with patients in a respectful manner and we found the wards to be a calm, positive and friendly environment. We observed many examples of positive interactions between staff and patients whilst observing groups and activities.”

The report said: “The service had a weekly patient forum meeting which gave all the patients the opportunity to have a direct say in the running of the hospital. The meeting was attended by the patients plus the consultant and hospital director. This meant there was a direct link from the ward to the senior management of the service.”

The CQC mentioned how patients had their own bedrooms with en-suite facilities. The site has communal gardens and computers for patients to use. Staff work with patients to prepare a personalised timetable of activities which often includes mindfulness sessions, fitness sessions and various types of therapies.

Pelham Woods is located in Dorking, in Surrey. It is an inpatient rehabilitation and recovery hospital for women with mental health needs, personality disorders or mild learning disabilities and who may have a history of challenging behaviours, self-harm, substance misuse problems or trauma. Pelham Woods is owned by The Priory, which specialises in mental healthcare and runs mental health hospitals across the UK.

Mark Taylor, Hospital Director, said: “I am delighted that we have been rated ‘outstanding’ in the ‘well led’ category. My team offers great leadership which truly ensures patients get the best support possible. We also received lots of praise in other areas. I want to take this opportunity to thank everyone involved with the service, including our patients for really making the most of the support we offer.”

Martin Lyne, Managing Director for the South region at Priory Healthcare, said: “I really appreciate all the great work that Mark is doing at Pelham Woods. He works with a team that always strives for excellence. I am sure that the site will keep up the fantastic work.”



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About Priory and MEDIAN

Priory is the UK’s leading independent provider of mental health services. We treat more than 70 conditions, including depression, anxiety, addictions and eating disorders, as well as children’s mental health, across our nationwide network of sites. We also support autistic adults and adults with a learning disability, Prader-Willi Syndrome and brain injuries, as well as older people, within our specialist residential care and supported living facilities – helping as many people as possible to live their lives.

Priory is part of the MEDIAN Group, one of Europe’s leading providers of high quality mental health and rehabilitation services. The MEDIAN Group comprises 290 facilities with 5,000 beds caring for 28,000 people in the UK, 120 facilities with 20,000 beds caring for around 250,000 patients in Germany, and 15 facilities with 2,000 beds caring for 13,000 people in Spain, with more than 29,000 employees overall.

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