New Nourish digital care records system frees up 80,000 hours of Priory staff time to support residents

Date 18th January 2024

  • Priory now nominated for Health Tech Awards
  • New system has digitised care plans and risk assessments
  • "We have more time to care" says Priory care team

Priory - the UK’s leading independent provider of mental health and adult social care services - says residents of its care homes have benefited as staff have saved more than 80,000 hours thanks to a new digital records system.

The new Nourish Care system has enabled the digitisation of Priory’s adult care resident support plans and risk assessments, and has significantly reduced use of paper forms. It's estimated to have saved 84,554 hours per annum in staff time, enabling frontline care workers to devote more time to supporting residents.

After an 18-month rollout, the digital system has been implemented at 190 resident sites nationwide and is used in the care provided to more than 2,300 residents.

Now, Priory has been nominated at the 2023-24 Health Tech Awards for its use of the system. The awards celebrate digital teams, programmes and innovations that have made a difference throughout the year. Priory is nominated in the Frontline Digitisation Project of the Year category, with the winners to be announced on 24 January.

Christine Keyse, Priory Adult Care Managing Director for South West and Wales, said: “The time and expertise we invest in supporting our residents makes a huge difference to them. Our adult care services are home to some of the most vulnerable people in the UK, including autistic people and people with a complex learning disability; it means the world to us to see them living their life to the full. My favourite piece of feedback from our colleagues is "we have more time to care". Planned, developed and implemented in partnership with Nourish, this bespoke digital care records system also enables the people we support to build their own profiles and input into how the care provided to them is delivered.”

Rebekah Cresswell, Priory Chief Executive Officer (CEO), said: “Good systems help us make a massive difference to people’s lives, and the scale and impact of this project is huge. I am really proud of the team in terms of managing this large scale transformational change.  Nourish digital records are now being used at all of our 190 care homes, and directly impacting on the care of more than 2,300 residents, saving on duplication of paper records, ensuring increased consistency of record keeping, and freeing up thousands of hours of our colleagues’ time, so they can even better support people to live their life. This is an example of how investment by private equity in the social care market can make a huge difference.”

Paul Barnes, Chief Commercial Officer at Nourish Care, said: “Nourish is proud of the impact it makes on the people we help support. To work with Priory on their digital transformation journey has been a real pleasure. The professionalism and dedication of their team has enabled implementation of Nourish at an impressive pace and we’re now looking forward to measuring the outcomes. Nourish and Priory are committed to work closely together to go beyond simply evidencing care delivery, the future here is exciting for everyone.”



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About Nourish Care

Nourish is the leading provider of digital care management software in the UK. Nourish was one of the first digital social care record suppliers to be recognised as an NHS Transformation Directorate Assured Supplier at launch and is accredited by PRSB as a Quality Partner. The easy to use technology provides care teams with person centred tools, timelines, assessments and more to drive outstanding care and improve outcomes for those with support needs. Nourish works with more than 3,500 care services in the UK and overseas within residential homes, nursing homes, learning disability services, mental health services, and other care settings.

About Priory and MEDIAN

Priory is the UK’s leading independent provider of mental health services. We treat more than 70 conditions, including depression, anxiety, addictions and eating disorders, as well as children’s mental health, across our nationwide network of sites. We also support autistic adults and adults with a learning disability, Prader-Willi syndrome and brain injuries, as well as older people, within our specialist residential care and supported living facilities – helping as many people as possible to live their lives.

Priory is part of the MEDIAN Group, one of Europe’s leading providers of high quality mental health and rehabilitation services. The MEDIAN Group comprises 290 facilities with 5,000 beds caring for 28,000 people in the UK, 120 facilities with 20,000 beds caring for around 250,000 patients in Germany, and 15 facilities with 2,000 beds caring for 13,000 people in Spain, with more than 29,000 employees overall.

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