91.4% of healthcare sites and 91% of adult care sites rated Good or better by regulators
More than 1,925 hours of lived experience input across more than 100 projects
Quality improvement "increasingly being driven by people who use our services"
Priory, the UK’s largest independent provider of mental health, addiction and working-age adult social care services, has reported further progress in quality, outcomes, lived experience and race equality across its national network.
The findings are set out across Priory’s:
Priory’s latest regulatory position (which has improved further since the publication of the Quality Account report) shows that 91.4% of healthcare sites are rated Good or better, 27% above the national benchmark for equivalent services.
In working-age adult social care, 91% of sites are rated Good or better, 17% above the national benchmark.
The Quality Account also highlights continued progress in outcome measurement, quality improvement and providing patients with the least restrictive care.
In Adult Care, 89% of residents said they were supported to live their life the way they wanted, 91% said staff were caring, supportive and listened to them, and 93% said they were able to choose what they wanted to do.
Priory’s first Lived Experience Partnership Working Annual Report shows that Lived Experience Partners contributed around 1,925 hours across more than 100 projects during the year, helping shape service design, training, governance and quality improvement.
Its first PCREF Annual Report sets out progress in tackling racial inequalities in mental healthcare.
Priory has established a multidisciplinary PCREF Taskforce, is analysing restrictive intervention and seclusion data by ethnicity, and has launched dedicated training. Rolled out earlier this year, 93% of Priory’s workforce has already completed the programme.
Priory is also piloting PCREF Listening Circles, co-designed with Lived Experience Partners, to strengthen how feedback from patients from racially diverse backgrounds is captured and acted upon.
Colin Quick, Chief Quality Officer at Priory, said: “These reports show that quality improvement is increasingly being driven not only by clinical expertise and data, but by the people who use our services.
We have made important progress in strengthening outcomes, embedding lived experience in decision-making and developing a more systematic approach to race equality. Bringing these together gives us a stronger foundation for improving care and ensuring patients and residents are listened to, respected and supported to live their lives.”
The three reports also support the priorities set out in the Priory Plan 2026-30, which commits the organisation to evidence-based care, stronger outcomes, greater use of lived experience and helping more people move towards greater independence.