Staff at specialist service for male residents with mental health problems and learning disabilities praised for being “kind and caring”
A residential service for men with learning disabilities and severe mental health problems, located in Market Weighton, has been rated ‘good’ across the board.
The Care Quality Commission (CQC), the health and social care watchdog, judged Priory Westfield View, to be ‘good’ overall and in all five categories: “are services safe”, “effective”, “caring”, “responsive” and “well led”.
In their report, the CQC said: “People living at Priory Westfield View were happy and well cared for… Staff were kind and caring and knew all the people and their diverse needs.”
Inspectors said residents and their relatives “were happy with the care provided and they praised the staff. Comments received included, ‘I like it here the staff are really good’ and ‘the staff know me well, I am lucky and very happy here’.”
A visiting health professional said to inspectors, “staff are adaptable to people’s current needs and very responsive to the advice that is given to them.”
Residents were encouraged to “develop and maintain relationships” and “take part in activities that are socially and culturally relevant to them”, according to inspectors. They mentioned how residents are supported to cook, go shopping and go out into the community.
- The Care Quality Commission rated Priory Westfield View, located in Market Weighton, as ‘good’ in all assessment categories
- Residents are “happy with the care provided and praised staff”
- A resident says “I am lucky and very happy here”
- They are encouraged to “develop and maintain social relationships”
Priory Westfield View is a residential service that supports male residents with mental health problems and learning disabilities who have been recently discharged from inpatient hospital treatment, but require transitional support before moving back into the community. The service is located in Market Weighton, North Yorkshire. It is managed by the Priory Group, which specialises in mental healthcare and runs mental health hospitals and Wellbeing Centres across the UK.
Gary Sparkes, Registered Manager at Priory Westfield View, said: “I am so proud of our staff team for everything they have contributed to making this a great service. Our staff do their utmost for the residents we support and do so much to assist with their recovery. However, it really is a team effort, and therefore it is equally as important to thank our residents for working closely with the staff team and engaging well in their treatment.”
Paul Pritchard, Managing Director for the North region of Priory Healthcare, said: “Gary and his team do an excellent job in supporting residents with their individual needs, and the report reflects this. I want to take this opportunity to thank staff at Priory Westfield View for everything they do for the residents they support.”