Priory Supported Living Limited - Annual Return 2025/2026

Provider: Priory Supported Living Limited

Provider summary

Provider summary: Priory Supported Living Limited
The provider was registered on:	17/07/2019
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements

Training and workforce planning arrangements: Priory Supported Living Limited
Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.	We have a robust training programme in place for all employees which is monitored weekly - this provides face to face training and also E learning modules. all training is in line with mandatory requirements and in addition we provide bespoke training to support the staff with the diagnosis of the people we support and their need s - a training needs analysis is completed and reviewed and monitored, each staff member has an independent training record and also access to CPD applications.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.	Recruitment and retention is a key area of continued focus - we have reviewed our pay strategy and we pay the RLW pay rates not the NLW, in addition we have reviewed our benefits portal and packages through engagement with staff to ensure that we offer effective benefits - in addition we conduct an annual staff survey and quarterly Your say forums to listen to our staff and provide evidence of "you said we did"

Regulated services delivered by this provider

Regulated services delivered by this provider: Priory Supported Living Limited
Service name	Service type	Type of care
Priory Supported Living South Wales	Domiciliary Support Service	None

Service: Priory Supported Living South Wales

Service summary

Priory Supported Living South Wales: Service summary
Service Type	Domiciliary Support Service
Type of Care	None
Approval Date	17/07/2019
Maximum number of places	0
Partnership Area	Gwent
Service Conditions	The responsible individual for this service is Kevin Mort
How many people in total did the service provide care and support to during the last financial year?	37

Service management

Priory Supported Living South Wales: Service management
Responsible Individual(s)	Kevin Mort
Manager(s)	Siobhan Casey

Service contact details

Priory Supported Living South Wales: Service contact details
Service Telephone Number	01633256199
Service Contact Email Address	[email protected]

Languages used at the service

Priory Supported Living South Wales: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Engagement with people using the service

All tenants are offered a monthly meeting. The Registered office operates an open door policy where tenants will often call in to speak to the registered manager, regular tenant forums take place and this also is in partnership with landlords, key worker meetings, house meetings, informal and formal gatherings, seniors on site, monthly visits from managers. All tenants have access to on call should they require it. in addition we conduct a yearly survey to gather feedback so we can improve the service we provide, the RI also meets the tenants as part of the regular visits conducted.

Compliance and quality statement

Inspected - Delivering Quality Care

During the reporting period, Care Inspectorate Wales visited our service. We're proud their findings show we provide safe, effective, and supportive care for the people who use our services, meeting the required standards under section 27(1) of the Regulation and Inspection of Social Care (Wales) Act 2016.

We also carry out regular reviews to make sure the care and support we offer continues to meet people's needs and helps them achieve positive outcomes.

Fees charged by the service

Priory Supported Living South Wales: Fees charged by the service
The minimum hourly rate payable during the last financial year?	£26.12
The maximum hourly rate payable during the last financial year?	£26.12

Complaints processed by the service

Priory Supported Living South Wales: Complaints processed by the service
Total number of formal complaints made during the last financial year	0
Number of active complaints outstanding	0
Number of complaints upheld	0
Number of complaints partially upheld	0
Number of complaints not upheld	0

Staff working at the service

Staff summary

Priory Supported Living South Wales: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	57

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	3	2
Care Worker	57	4
Other Staff	1	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	Not relevant to this staff group	All staff have completed

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Senior Care Worker	3	0	0
Care Worker	57	0	0
Other Staff	1	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	0	0
Other Staff	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	3	0
Care Worker	49	8
Other Staff	1	0

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Senior Care Worker	2	1
Care Worker	0	29
Other Staff	1	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Senior Care Worker	0	0
Care Worker	26	0
Other Staff	0	0

Typical shift patterns

Role type	Typical shift patterns
Senior Care Worker	8am-6pm day shift, 10am-10pm sleep shift, 9am-5pm day shift, 10am - 6pm 12noon - 10pm 10pm wake nights, 8pm wake nights, 12.30pm - 11.30 pm sleep shifts.
Care Worker	Staff levels vary from lone working at smaller sites and up to 10 staff on shift per day at larger sites where support needs are higher.