HELDEN HOMES LIMITED - Annual Return 2025/2026

Provider: HELDEN HOMES LIMITED

Provider summary

Provider summary: HELDEN HOMES LIMITED
The provider was registered on:	03/06/2019
The following lists the provider conditions:	There are no conditions associated to the provider

Training and workforce planning arrangements

Training and workforce planning arrangements: HELDEN HOMES LIMITED
Arrangements in place during the last financial year for identifying, planning and meeting the training needs of staff employed by the service provider.	We arrange training for the staff according to the needs of the service users. During staff supervision we discuss the staff about their training requirements and facilitate the trainings according to the staff request. we use internal and external trainers to train the staff at Mount Eveswell. Robust training programme in place for all employees which is monitored weekly - this provides face to face training and also E learning modules. All training is in line with mandatory requirements.
Arrangements in place during the last financial year for the recruitment and retention of staff employed by the service provider.	We recruit in line with safe practices for open and fair completion. Candidates complete applications and are interviewed against a scorable criteria. On appointment we perform Disclosure and Barring Service (DBS) checks to ensure candidates do not have a history of offenses that would make them unsuitable for working in care. We also complete reference Checks: Obtain references from previous employers to verify candidates' work history and performance. This includes international police check

Regulated services delivered by this provider

Regulated services delivered by this provider: HELDEN HOMES LIMITED
Service name	Service type	Type of care
Priory Mount Eveswell	Care Home Service	Adults With Nursing

Service: Priory Mount Eveswell

Service summary

Priory Mount Eveswell: Service summary
Service Type	Care Home Service
Type of Care	Adults With Nursing
Approval Date	03/06/2019
Maximum number of places	16
Service Conditions	The responsible individual for this service is Kevin Mort A maximum of 16 individuals can be accommodated at this service HELDEN HOMES LIMITED is registered to provide a Care Home Service at Priory Mount Eveswell MOUNT EVESWELL NURSING HOME, 22 EVESWELL PARK ROAD, NEWPORT NP19 8GS
How many people in total did the service provide care and support to during the last financial year?	16

Service management

Priory Mount Eveswell: Service management
Responsible Individual(s)	Kevin Mort
Manager(s)	Manoj George

Service contact details

Priory Mount Eveswell: Service contact details
Service Telephone Number	01633271784
Service Contact Email Address	[email protected]

Languages used at the service

Priory Mount Eveswell: Languages used at the service
What is the main language through which the service is provided?	English
Other languages used in the provision of the service	There are no other languages used at the service
Non-verbal communication methods used at the service	There are no non verbal communication methods used at the service

Service facilities and accommodation

Access to minibus or other transport
Close to local shops / amenities
Internet access
Near public transport
Number of bathrooms with assisted bathing facilities: 6
Number of bedrooms with en‑suite facilities: 1
Number of communal lounges: 2
Number of dining rooms: 1
Number of shared bedrooms: 0
Number of single bedrooms: 16
Outdoor seating / entertainment area
Pet friendly (or by arrangement)
TV point

Engagement with people using the service

As part of our continued engagement, resident 1-1 meetings have taken place either as a group or individually, monthly care plan reviews have been rolled out and this supports meeting with family members, professionals or advocates to discuss the service and care delivery to their loved one, , in addition satisfaction surveys have been completed yearly with residents, relatives and employees to collate key detail for our 2025 objective plan to continue to improve communication.

Compliance and quality statement

Inspected - Areas for Improvement

Care Inspectorate Wales inspected our service during the reporting period and highlighted areas where we needed to strengthen our approach to meet the required standards under section 27(1) of the 2016 Act.

We are working to make improvements, so people receive the best possible care and support. Our ongoing reviews help us keep improving and ensure people's experiences remain positive.

Fees charged by the service

Priory Mount Eveswell: Fees charged by the service
The minimum weekly fee payable during the last financial year?	£2800
The maximum weekly fee payable during the last financial year?	£6250

Complaints processed by the service

Priory Mount Eveswell: Complaints processed by the service
Total number of formal complaints made during the last financial year	4
Number of active complaints outstanding	0
Number of complaints upheld	2
Number of complaints partially upheld	0
Number of complaints not upheld	2

Staff working at the service

Staff summary

Priory Mount Eveswell: Staff summary
The total number of full time equivalent posts at the service (as at 31 March)	63

Posts and vacancies

Role type	No. of staff in post	Total vacancies
Manager	1	0
Deputy Manager	1	0
Registered Nurse (1+ Years in Practice)	10	0
Senior Care Worker	4	0
Care Worker	43	0
Occupational Therapist	1	0
Domestic staff	5	0
Catering staff	2	0
Other Staff	7	0

Training undertaken

Induction and Health & Safety

Role type	Induction	Health & Safety
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Occupational Therapist	Not relevant to this staff group	Not relevant to this staff group
Domestic staff	All staff have completed	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Equality, Diversity & Human Rights and Infection, prevention & control

Role type	Equality, Diversity & Human Rights	Infection, prevention & control
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Occupational Therapist	Not relevant to this staff group	Not relevant to this staff group
Domestic staff	Working towards all staff completing	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Manual Handling and Safeguarding

Role type	Manual Handling	Safeguarding
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	All staff have completed	All staff have completed
Care Worker	All staff have completed	All staff have completed
Occupational Therapist	Not relevant to this staff group	Not relevant to this staff group
Domestic staff	Not relevant to this staff group	All staff have completed
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	All staff have completed

Medicine Management and Dementia

Role type	Medicine Management	Dementia
Manager	All staff have completed	Not relevant to this staff group
Deputy Manager	All staff have completed	Not relevant to this staff group
Registered Nurse (1+ Years in Practice)	All staff have completed	Not relevant to this staff group
Senior Care Worker	Not relevant to this staff group	Not relevant to this staff group
Care Worker	Not relevant to this staff group	Not relevant to this staff group
Occupational Therapist	Not relevant to this staff group	Not relevant to this staff group
Domestic staff	Not relevant to this staff group	Not relevant to this staff group
Catering staff	All staff have completed	Not relevant to this staff group
Other Staff	Not relevant to this staff group	Not relevant to this staff group

Positive Behaviour Management and Food Hygiene

Role type	Positive Behaviour Management	Food Hygiene
Manager	All staff have completed	All staff have completed
Deputy Manager	All staff have completed	All staff have completed
Registered Nurse (1+ Years in Practice)	All staff have completed	All staff have completed
Senior Care Worker	Working towards all staff completing	All staff have completed
Care Worker	Working towards all staff completing	All staff have completed
Occupational Therapist	Not relevant to this staff group	Not relevant to this staff group
Domestic staff	Not relevant to this staff group	Not relevant to this staff group
Catering staff	All staff have completed	All staff have completed
Other Staff	All staff have completed	Not relevant to this staff group

Contractual arrangements

Permanent Staff, Fixed Term Contracted Staff and Volunteers

Role type	No. of permanent staff	No. of fixed term contracted staff	No. of volunteers
Manager	1	0	0
Deputy Manager	1	0	0
Registered Nurse (1+ Years in Practice)	8	0	0
Senior Care Worker	4	0	0
Care Worker	35	0	0
Occupational Therapist	0	0	0
Domestic staff	5	0	0
Catering staff	2	0	0
Other Staff	7	0	0

Agency/Bank Staff & Non-Guaranteed Hours (zero hours) Staff

Role type	No. of agency/bank staff	No. of non-guaranteed hours (zero hours) staff
Manager	0	0
Deputy Manager	0	0
Registered Nurse (1+ Years in Practice)	2	0
Senior Care Worker	0	0
Care Worker	8	0
Occupational Therapist	1	0
Domestic staff	0	0
Catering staff	0	0
Other Staff	0	0

Full time v part time information

Role type	No. of full time staff	No. of part time staff
Manager	1	0
Deputy Manager	1	0
Registered Nurse (1+ Years in Practice)	8	2
Senior Care Worker	4	0
Care Worker	39	4
Occupational Therapist	0	1
Domestic staff	3	2
Catering staff	2	0
Other Staff	1	6

Staff qualifications

Hold required qualification & Working towards required qualification - not apprenticeship

Role type	Hold required qualification	Working towards required qualification - not apprenticeship
Manager	1	0
Deputy Manager	1	0
Registered Nurse (1+ Years in Practice)	10	0
Senior Care Worker	4	0
Care Worker	17	26
Occupational Therapist	1	0
Domestic staff	0	0
Catering staff	0	0
Other Staff	2	0

Working towards required qualification - apprenticeship & Qualification not required for role

Role type	Working towards required qualification - apprenticeship	Qualification not required for role
Manager	0	0
Deputy Manager	0	0
Registered Nurse (1+ Years in Practice)	0	0
Senior Care Worker	0	0
Care Worker	0	0
Occupational Therapist	0	0
Domestic staff	0	5
Catering staff	0	2
Other Staff	0	5

Typical shift patterns

Role type	Typical shift patterns
Registered Nurse (1+ Years in Practice)	0700-1930, 1900- 0730, 2 RGN 24 hours,
Senior Care Worker	0700-1930, 1900- 0730, 1 senior 24 hours,
Care Worker	0700-1930, 1900- 0730, 9 hca for day shift and 7 for night shift depend on patients numbers and needs