About Priory Healthcare

Priory Healthcare has structured its services to align with NHS provision, in order to ensure a consistent approach to treatment.

Our NHS services

Our extensive national network means that we are able to offer a full care pathway to patients, depending on their unique needs and the intensity of the support that is required. These include dedicated NHS care pathways from our secure services right through to a return to community living.

In the last year, we have opened a range of new wards, services and centres, enabling us to broaden our offerings and deliver increased responsiveness to the needs of the NHS, in line with regional and national demands.

Our NHS services at Priory consist of:

• Adult Acute and Psychiatric Intensive Care Unit (PICU) Services

• Child and Adolescent Mental Health Services (CAMHS)

• Brain Injury Services

• Eating Disorder Services

• Rehabilitation and Recovery Services
  • Autism and learning disabilities
  • Personality disorders
  • High dependency rehabilitation
  • Neuropsychiatry, older adults and dementia
  • Transitional living services for young people and young adults
  • Community focused rehabilitation

• Secure Services

We are ready to take emergency placements from the NHS 24 hours a day, 7 days a week for adult acute mental health, PICU, adult eating disorders and CAMHS. To view our current bed availability click here.

For information about our Welsh NHS services, click here.

The care that we provide is part of an overall patient pathway and we are always delighted to work closely with NHS providers to make referrals, transfers and discharges as safe and seamless as possible. We welcome NHS commissioners to visit our facilities to see our treatment environments, meet our expert staff, find out more about our care programmes, and gain a feel for our commitment to outcomes-focused treatment. 

Priory Healthcare's 24/7 customer service centre – supporting emergency placements

Priory Healthcare's 24/7 customer service centre, provides around the clock support for NHS mental health enquiries and referrals, demonstrating our commitment to providing the best possible mental health support to the NHS.

The call centre provides a single point of access for enquiries and referrals. Our customer referral co-ordinators will support you from your first call right through to the enquiry conclusion, providing updates throughout the process.

Our service at a glance:

• 24/7 crisis referrals
• Fast access to bed availability and placements
• Single access point for end-to-end enquiry management

We have also launched a new NHS acute triage service, providing a focused triage assessment and reducing the amount of time that it takes for individuals to access the expert mental healthcare that they need.

Our teams work closely with commissioners and referrers across the country to provide transparent pricing models and evidence-based care packages, along every stage of the patient’s journey with us.

Governance at Priory

Priory is committed to providing high quality services through a robust corporate and clinical governance framework. We nurture a culture of continuous quality improvement that moves beyond compliance and focuses on delivering excellent care and support to those people who are patients or residents in our hospitals and homes.

Our approach to organisational governance plays an essential role in ensuring that we work together to deliver safe, effective and well-managed services across the 450 operational sites which make up our Healthcare and Adult Care divisions.

For more information on our approach to governance across Priory, please click here.