Priory Healthcare's 24/7 customer service centre provides around the clock support for NHS mental health enquiries and referrals, demonstrating our commitment to providing the best possible mental health support to the NHS.
The call centre provides a single point of access for enquiries and referrals. Our customer referral co-ordinators will support you from your first call right through to the enquiry conclusion, providing updates throughout the process.
Our service at a glance:
- 24/7 crisis referrals
- Fast access to bed availability and placements
- Single access point for end-to-end enquiry management
We have also launched a new NHS acute triage service, providing a focused triage assessment and reducing the amount of time that it takes for individuals to access the expert mental healthcare that they need.
Our teams work closely with commissioners and referrers across the country to provide transparent pricing models and evidence-based care packages, along every stage of the patient’s journey with us.
Enquiries and Referrals
For further information on Priory services offered to the NHS, or to make a referral, please call our dedicated 24/7 customer service centre on 0800 090 1356. Alternatively, click here to submit an enquiry form
Priory is ready to take emergency placements 24 hours a day, 7 days a week for adult acute mental health, adult eating disorders, CAMHS and PICU. To make a referral please call us on