l was very impressed at the high standards of care and the person-centred approach demonstrated at your unit during my recent visit.
This was very clearly demonstrated by your multidisciplinary team working together to structure and implement an active care plan for Patient A. The input from the team and the reports they provided were very impressive and answered all my queries – giving me information pertaining to the structure, input/services, events, activities and social interactions in and outside of your establishment, that A would be interested in participating in. You also maintain a homely feel to your unit – which felt very welcoming.
- Feedback from an individual’s care management team