Priory Highbank Centre

We support our residents to attend family events and visit their family homes. We will work with the resident and their relatives to ensure possible risks are managed and that everyone is supported. This may mean the individual’s key worker will come along on the visit. For those who are unable to visit their family home, we can support your loved ones with video calls.

Family and friends are welcome to visit. Visits are usually planned in advance to support individual needs. Unfortunately, family members cannot stay overnight.

Yes, we strive to keep the loved ones of our residents involved in their care. Families are regularly invited to meetings at the home, where they will meet with the residents’ support team and hear about recent happenings at the home. We can also arrange more regular catch-ups either in person or via telephone, to ensure families are kept informed.

Everyone who stays with us are supported to call their loved ones any time, via phone or video call. Family and friends are also able to call as often as they like. Our staff also support residents with using and setting up their own mobile phone and making video calls.

Bedrooms are all furnished and residents are supported to personalise them to suit their needs and wishes.

The external gate is kept locked due to the nature of the service. However every resident will be risk assessed which will detail the level of security needed. We have a large garden area where individuals can freely exit and enter the building.

Meals are prepared by our onsite kitchen daily. Residents can choose what they want to eat from the daily menu and choose when and where they would like to eat their meals. We provide meals in line with guidance from our dietician and our onsite speech and language therapist for those who require a special diet.

Our team will ensure that residents always have access to clean clothes and bedding. We have laundry facilities where all clothes can be laundered at site.

We have a housekeeper who completes daily cleaning tasks throughout the day. Residents are also supported with cleaning and daily living tasks as part of their individualised goals.

Residents are not allowed to bring illegal substances onto the premises. We would also ask that people do not bring high risk personal items into the house.

Our activity programmes are personalised and incorporate all aspects of daily life and social/leisure pursuits. Our activities are also balanced with rest and periods of reduced stimulation. Leisure time helps to maintain relationships and support networks for our residents.

Residents are supported with their needs by our multidisciplinary team.

Yes, we encourage families and extended support providers to be involved with the care plans. We use a variety of communication tools to work collaboratively with the person we care for to co-produce the plans so they are tailored to their needs. We value this important input from others, where appropriate.

We have free on-site parking facilities.

We have a designated area in the garden for residents to smoke or to vape, and they can be supported to purchase cigarettes at the shop, if this is what they choose. However, we do promote healthy lifestyles and can support residents with smoking cessation programmes.

Our fees can vary, and are based on an assessment of each individual's needs. Many people are eligible for financial help towards the cost of support, and this funding can be accessed by contacting your local authority. Once funding has been agreed, we will work with your local care team to put together a bespoke package of care. Please note, referrals for NHS or Local Authority funded services must come from a referring organisation.