Online therapy UK

Get quick, helpful, and professional online counselling through our online therapy service.

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Online therapy with Priory lets you keep your wellbeing prioritised in and around your existing commitments. This effective service connects you with accredited online therapists over video, wherever and whenever suits you. Fit your appointments seamlessly into your week, with evening and weekend slots available.

As the UK’s leading provider of private mental healthcare, we’re passionate about supporting you to feel your best, each and every day. Just like our face-to-face therapy services, online therapy is intended to bring lasting change, so that you can better manage and enjoy your daily routine. Our experts will put you at ease as you become familiar with interacting together online. You can do this over a mobile app on your phone or tablet.

We understand that time is precious, so we’ll quickly connect you with a therapist. Whether you'd prefer to access therapy in your own familiar surroundings, are unable to attend a Priory location due to time constraints, or don't live near a Priory treatment centre, Priory’s online therapy service is here to help you gain fast access to high quality therapy.

Why Priory?

Effective and secure video therapy
Experienced and friendly therapists
Completely confidential service
Tools to manage long-term recovery
Flexible times, including evenings and weekends
Therapy techniques tailored to you (such as cognitive behavioural therapy (CBT))
Access to your session notes and progress summary
Option to carry out appointments over the telephone

Benefits of online therapy

Convenient and flexible

Online therapy means you don’t have to travel anywhere to get the help you need, saving you time and money. This is also helpful if your mental health, mobility or other issues make it difficult to leave the house, or if you live in a remote area.

Greater availability

With evening and weekend appointments available, you can get the help you need without impacting work, childcare or other weekday-based priorities. You can choose a time that works best for you.

The comfort of home

Online therapy means you can receive support in a place where you feel comfortable and at ease. Being able to sit in your living room with your favourite hot drink, in comfortable clothes, perhaps with a blanket or a pet by your side, can create a peaceful and relaxing setting, which can be therapeutic in itself. This can also make it easier for you to open up about what you’re going through.


With online therapy, you don’t have to travel anywhere and you don’t have to worry about encountering anyone in a waiting room or outside the mental health clinic. Your sessions will be conducted in complete privacy, with no risk of bumping into someone you know or being in a space with strangers when you’re feeling vulnerable.


We protect all of your personal information, including your personal details and sensitive information around your health and online therapy sessions.

Highly qualified therapists

All of our online therapists are highly qualified and have years of experience treating people going through similar challenges to yourself. In addition, all of our therapists go through rigorous screening and on-boarding processes, meaning that you really are receiving the best care from the right people.

Fast access to a therapist

Speak to a mental health expert about the right treatment pathway for you, with fast access to a therapist at Priory. Take the first step by calling our friendly team today

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Find a specialist

Use the 'Find a specialist' tool below, and select 'Therapist', under Clinician Type, to find out more about the therapists offering online support.

Frequently asked questions

Here you will find some frequently asked questions about our online therapy service.

How do I know if I need therapy?

It’s important to understand that you don’t need to be at ‘rock bottom’ to receive support for your mental health. We’re also here for you if you would simply like to talk to a compassionate professional about things that are going on in your life. For example:

  1. Have things been worrying or bothering you lately?
  2. Do you feel like you may need to learn some coping techniques to deal with situations in your life?
  3. Are you struggling to enjoy things like you used to?
  4. Is there something that's happened in your past that you think is affecting you currently that you’d like to talk through?

Alternatively, it may be that you're new to therapy and would like to try online therapy as a starting point. Equally, you may have received mental health treatment in the past and would just like to consolidate the techniques you learned then.

Who will deliver my therapy?

Your online therapy will be delivered by one of our highly qualified Priory therapists. You can speak to our site teams to help identify a suitable therapist who can support with online therapy.

What conditions can be treated?

Online therapy provides effective treatment for a wide range of mental health conditions, including but not limited to:

  • Depression
  • Stress
  • Anxiety
  • Obsessive compulsive disorder (OCD)
  • Eating disorders
  • Alcohol addiction
  • Drug addiction

Can I change therapist?

If you’ve started receiving online therapy with us, you’re able to change your therapist if you feel like this is something that’s right for you. However, we do ask that you go through a few steps when it comes to working with your therapist, before making a final decision.

Step one - learn about your therapist

Prior to starting online therapy with us, we would advise that you review your chosen therapist’s online profile on our website, and feel free to get in touch with any initial queries. We want you to feel happy and comfortable with your decision and encourage you to take your time with this to make sure you’ve selected a therapist that feels like the right fit for you.

Step two - understand that your first session will be a ‘getting to know you’ session

It’s important to recognise that your first therapy session will be an assessment session, where your therapist will explore your current mental state and the difficulties you’re facing. It’s a chance for you and your therapist to get to know each other a bit better and for you to feel comfortable around them. Therefore, you don’t need to be concerned if you haven’t started working through therapy techniques straightaway – this will come in time and will be even more effective because you’ve started building a therapeutic relationship with your therapist.

Talk to your therapist about your concerns

Before changing therapists, we would encourage you to share any concerns that you have with your current therapist. This means you’ll have the chance to work through these concerns together in your sessions before making any final decisions. This is important because sometimes the concerns or issues you’re experiencing are related to the emotional challenges you’re going through. Talking these through can be an effective part of your therapy, empowering you to move forwards with your current therapist in a positive way.

If, for whatever reason, you don’t feel able to talk to your therapist about your concerns, you can speak to a manager instead. They’ll be able to help you manage the situation in the best way. In order to be put in touch with a manager, you can get in touch with us using the details at the bottom of this page.

Your therapy, your choice

Ultimately, we do like to do what we can to minimise the need for patients to change therapists. We have your best interests at heart and through experience, we know that disruptions to therapy can be detrimental to your recovery and wellbeing. In addition, as outlined above, talking about your concerns with your therapist can actually lead to a better and more effective therapeutic relationship, empowering you to face your psychological issues and move forwards. Other times, it’s simply a case of ‘finding your feet’ in therapy and giving yourself and your therapist the chance to connect.

Having said that, you’re the one going through therapy and therefore, it’s completely your choice. If you’ve gone through the above steps and still feel that you would like to change therapist, this is absolutely something that we can accommodate – just get in touch with us. Although you don’t have to give a reason or participate in your next therapy session, we would ask that you let your therapist know that you’re planning to change therapist. This is courteous, best practice and something that we encourage.

Are there any restrictions?

There are a few instances where online therapy wouldn’t be suitable. These include:

  1. If you’re under 18
  2. If you’re classed as high risk or require emergency attention
  3. If you need a consultant diagnosis
  4. If you need to be prescribed medication
  5. If you need detoxification before starting addiction treatment
  6. If your condition is better suited to an inpatient (residential) programme

In you fall under these criteria, you would firstly need a separate assessment with a consultant psychiatrist.

How does online therapy work?

Online therapy, also known as remote therapy, video therapy or digital therapy, essentially refers to therapy that's provided over the internet, via your mobile phone or tablet. The process of delivering the therapeutic treatment remains the same, except that you don’t need to go anywhere to attend a physical location in person.

What’s the difference between online therapy and face-to-face therapy?

The main difference with online therapy is that you speak to your therapist over a video or audio call, rather than in person. Otherwise, sessions are carried out in the same way as face-to-face appointments.

What type of therapy will I receive?

Our therapists can provide a whole range of evidence-based therapy techniques, which will be recommended for you based on the issues you’re facing. These include:

  • CBT
  • CBT for eating disorders (CBT-E)
  • Trauma-focused CBT (TF-CBT)
  • Mindfulness
  • Person-centred therapy (PCT)
  • Gestalt therapy
  • Cognitive analytic therapy (CAT)
  • Schema therapy

How much does online therapy cost?

The cost of online therapy at Priory varies depending on lots of different factors. Our friendly team can provide more information on this, so don't hesitate to get in touch.

Do I have to have my camera on when using online therapy?

If you’re more comfortable with your camera off during online therapy, our specialists will be more than happy to conduct an audio-only appointment. You can also carry out your therapy over the telephone if you prefer.

Will details I share be confidential?

Yes, your personal details and treatment information will be completely confidential to your therapist. All data we keep is stored in line with data protection requirements.

Contact us to make an enquiry or for more information

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