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Priory Healthcare publishes 2019-20 Quality Account

Priory Healthcare is pleased to announce the publication of the 2019-20 Priory Healthcare Quality Account.

This publication demonstrates our commitment to providing the best quality healthcare services. It also encourages us to focus on and to be completely open about service quality and helps us develop ways to continually improve.

Key highlights from our Healthcare Quality Account

Our priority is to make sure we operate safe, compassionate and effective services, and that all Priory staff understand what is required of them to make that happen. Some of our quality achievements in 2019-20 include:

  • 99% of acute and addictions patients felt staff were caring and supportive and communicated well with them
  • 97% of acute and addictions patients said their privacy and dignity were respected
  • 97% of eating disorders patients felt staff were caring and supportive and communicated well with them
  • 97% of child and adolescent patients felt staff were caring and supportive and communicated well with them
  • 92% of child and adolescent patients said they felt extremely safe on their ward
  • 92% of rehabilitation and recovery patients said the treatment they received and the skills they learnt will help them manage life as they move on from treatment

We understand the importance of working closely with our regulators such as the Care Quality Commission (CQC) and we are aligned with their focus on improving patient safety and quality of outcomes. We will continue to strive towards making our patients safer and our services more patient centred, ensuring we are making a real and lasting difference to everyone we support.

Download a copy of our Healthcare Quality Account 2019-20

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